Prep & Startup Manager

• Manages the overall execution and performance of assigned Mechanical Installation and Startup teams. Ensures Branch goals and objectives are met. Goals and objectives are aligned with company’s and from a priority include SINC, cash flow, reducing equipment/project slippage, backlog growth, SG&A, productivity improvements, succession planning etc.
• Drives asset management including cost control, billings, collections, and payables
• Ensures that the estimating and engineering standards are used effectively
• Follows up on customer satisfaction issues and drives resolution. Provides leadership by demonstrating focus on achieving customer satisfaction
• Develops and builds contractor, customer, consultant, and subcontractor relationships in the community
• Assists Project Team Leaders, System Team Leaders, Sales, Project Engineers, and Lead Systems Specialists in the review and interpretation of contract terms and conditions
• Responsible for scheduling of installation projects and backlog, including scheduling of want dates and ship dates
• Coaches teams on the management of project risks, conflict resolution and establishment project recovery plans
• Promotes the securing of change orders
• Ensures compliance with the Safety Program for employees and subcontractors
• Ensures compliance with state, local and Federal legal requirements and ensures that installation business is conducted with the highest ethical standards
• Conducting regular job site inspections
• Meet with salesperson for project handoff
• Preschedule date Jobsite visits as needed
• Schedule prep & startup of new equipment
• Schedules technicians for, and confirms warranty issues are addressed

• Continual learning and development in the body of knowledge through FirstCall Academy, to ensure we set the bar for skill level in the industry 
• Elite level of customer service, to ensure we continue to be the FirstCall our customers make for their HVAC needs 

• High school diploma or equivalent
• 5 years’ experience in a related position
• Must have prior, successful experience as an Installation Technician in the HVAC industry
• Must have the ability to read and understand engineered drawings
• EPA certification preferred
• Must display strong communication skills and technical competence
• Strong initiative to drive growth through superior customer service
• An interest in working in a fast-paced environment focused on customer service
• A can-do attitude with a high degree of integrity, sense of urgency and attention to detail
• Basic computer skills including MS Office
• Excellent communication skills
• Excellent analytical skills
• Ability to pass a thorough background check and drug screen
• Must have and be able to maintain a clean driving record

BEHAVIORAL PROFILE

Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.

Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem solving and prioritizing multiple tasks.

Environmental Requirements

Will be required to work in a field environment, traveling to multiple customer sites on a daily basis.

Physical Demands

While performing the duties of this job, the employee is regularly required to use their hands. The employee frequently is required to stand, walk, and sit. The employee is continually required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth vision, and the ability to adjust focus.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

FirstCall does not accept unsolicited resumes, employment applications or inquiries from recruiters, employment agencies or individual job seekers. Applicants who are selected to proceed to the next stage of FirstCall’s process will be contacted directly by a member of our team. Please note that we are unable to provide individual feedback to all applicants. Applications will stay active in our system for 60 days, and after 60 days applicants will need to reapply for the role.