Relationship Banker

First State Bank – Job Description

Job Title:                  Relationship Banker                              Status      Non-Exempt

Department:             Retail Services

Reports To:               Retail Services

Primary Purpose of the JOB:

Takes a lead role in delivering outstanding experience to First State Bank customers. Acquire, manage, and retain meaningful relationships with our customers, using your financial knowledge to offer thoughtful solutions to help address their financial needs, contributing to the success of the branch. Works as a productive, cooperative, and engaged team member to serve customers and reach individual and branch goals.

Essential DUTIES:

• Follows First State Bank’s established guidelines for accurately processing all customer transactions, while maintaining acceptable cash balancing records.
• Understands and follows First State Bank’s policies, procedures, and guidelines. Adheres to cash controls including cash drawer limits, buy/sell procedures, dual control, and other applicable procedures.
• Protect the bank’s assets by adhering to all security, confidentiality and compliance polices
• Build strong customer relationships by using effective listening skills to gain insight into customer needs and identifying opportunities to benefit the customers, efficiently resolving problems, and providing superior quality service in a professional, efficient, and courteous manner. 
• Maintain product knowledge and stay up to date with product and promotional changes.
• Actively engage in communication with supervisor through coaching and professional development
• Effectively handle customer complaints and resolve issues by working with customers and management to identify mutually beneficial solutions.
• Open and close accounts, account servicing and maintenance, routine bank transactions
• Process consumer loan applications and prepare loan documentation for approved loans
• Responds quickly to customer’s questions/concerns and resolves all issues appropriately
• Creates and maintains a courteous and professional relationship within the corporation, as well as the customers that we service, while maintaining timely daily attendance

Other DUTIES:

• Other duties as assigned

Required participation and Experience:

• High School Diploma or equivalency (GED)
• Minimum one year of customer service experience and cash handling
• Active and compliant NMLS registration

additional position requirements:

• Demonstrate proficiency with technology and software and ability to operate standard office equipment for extended periods of time.
• Operational excellence and internal/operational audit responsibilities
• This work involves standing most of the time with brief periods of walking or sitting and may occasionally require lifting and/or moving up to 25 pounds.
• Exposed to potentially hazardous conditions, such as robbery. Receives detailed instructions and procedures to be followed on an annual basis to minimize risk.
• Excellent communication skills, orally, written, and mathematical skills
• Ability to manage difficult situations
• Ability to work with a variety of technology, such as mobile services and online banking
• Responsible for shipping and receiving cash shipments; maintain branch cash controls
• Ability to travel to branch locations when necessary
• Ability to work Saturdays and some evenings required

 WHAT CAN WE OFFER YOU:

• Working with an energetic team focused on making our customers financially successful!
• An opportunity to grow your career and do amazing things!
• Collaborative and energetic work environment
• Incentive program based on performance
• Paid Time Off (PTO) and Paid Holidays for Full Time/Part Time Employees
• Paid time to support your community!
• Health, Dental, Vision (Full Time Employees)
• 401K match and Life Insurance (Full Time/Part Time Employees)
• Educational Assistance Program (Full Time/Part Time Employees)
• Employee Assistance Program

Employees are expected to comply with all laws, regulations, bank policies and procedures, including specifically First State Bank’s Bank Secrecy Act and Anti-Money Laundering Policy and procedures, and its Customer Identification Program.  Failure to comply with either the letter and/or spirit of these laws may result in disciplinary action, up to an including termination.  

This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other instructions and duties. You will be evaluated in part based on your performance of the tasks listed in this job description.

Management has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.