Customer Service Assistant

CUSTOMER SERVICE ASSISTANT

FIRST STATE BANK AND TRUST

BLOOMINGTON, IL

First State Bank and Trust is currently seeking a full-time Customer Service Assistant to join our team. As a Customer Service Assistant, you'll be an essential part of our team. The Customer Service Assistant serves as the first point of contact for customers, providing a warm and professional experience in person and by phone. This role combines receptionist duties with backup support for personal bankers, ensuring smooth branch operations and exceptional customer service.

Responsibilities

• Handles initial contact with customers either by phone and/or in person and directs them to the appropriate person or takes messages when necessary.
• Greets the customer warmly and professionally when they come into the company. Determines their needs and directs them to the appropriate person.
• Performs designated clerical duties, such as receiving, sorting and distributing mail.
• Assists customers with account and balance inquiries, funds transfers, and activating and pinning Debit cards.
• Keeps the reception area tidy and organized.
• As needed, serves as a back-up for our account-opening personnel by opening new personal accounts and helping customers choose the right financial products to meet their unique needs.
• Provide great customer service, including greeting customers warmly and professionally, actively listening to customer needs and address inquiries promptly, and handling customer complaints or concerns with empathy and efficiency.
• Educate customers about our products and services, including savings accounts, loans, and credit cards. Cross-sell relevant banking products based on customer profiles.
• Safeguard customers' personal information and maintain confidentiality.
• Maintain a professional appearance and demeanor while representing the bank.
• Remain alert to potential fraud and take necessary precautions.
  
  

Qualifications

• High School diploma or equivalent.
• Previous experience in banking or customer service preferred.
• Strong customer service skills.
• Attention to detail and accuracy.
  
  

At First State Bank and Trust, we have established ourselves as a trusted financial institution. Serving seven markets across Central Illinois, our $500 million community bank provides a full range of services to customers. We have locations in Monticello, Champaign, Bloomington, Heyworth, Tuscola, Atwood, and Hammond. What makes us truly unique is that we're 100% employee-owned, meaning every team member has a stake in our success.

Equal Opportunity Employer. Member FDIC. Equal Housing Lender