Customer Service Assistant

Job Details:

Job Title: Title: Customer Service Associate

Duration: 12 Months Contract - Possible to go to 2 years. Possible to convert to FTE

Location: Peoria IL USA 61602 - 2 days in office every other week

Additional Details:

• Training will be in person. Hybrid schedule after that. 2 days in office every other week (subject to change)
• Shift will be Training- 8am - 4:30pm, Work shifts anytime between 7am - 7:15 pm M-F. Could work holidays.
• No days off during class
• Overtime is required: Can be mandated if no one volunteers

Job Description:

Responsibilities:

• Must be able to use good business judgment when handling non-standard situations as defined in training materials.
• Will participate in on-going training activities as necessary to learn customer service policies and become proficient in operating processes and procedures.
• Will influence others with a positive attitude with a focus on teamwork and cooperation.
• Receive and schedule customer requests such as service initiations and terminations, meter installations/removals, gas leaks, electric outages, etc.
• Secure necessary information/documentation from customers such as medical equipment registry, medical certificates, proper identification, conversations with customers about bills and energy usage, budget billing/autopay etc.
• Explain company policies and procedures to customers and respond to customer inquiries concerning billing rates, payment plans, etc., and take appropriate action.
• Arrange satisfactory payment transactions such as payment agreements, payment extensions, etc.
• Advise customers of company programs such as budget billing, preferred due date, automatic bill payment, etc.
• Respond promptly to emergency situations and document pertinent information.
• Actively contribute to team and contact center assignments including various overtime assignments.
• Must be able to use multiple systems.
• High School diploma or equivalent required, bachelor's or associate degree preferred.
• Excellent math and computer skills required.
• Customer service experience in banking, telephone, collections, or other related area preferred.

Experience/Qualification:

• Excellent math and computer skills required.
• Customer service experience in banking, telephone, collections, or other related area strongly preferred.

Education: High School diploma or equivalent required, bachelor’s or associate degree preferred.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Recruiter Details:

Name: Gaurav Kejriwal

Email: Gaurav.kejriwal@ustechsolutionsinc.com

Internal Id: 25-52080