What are the responsibilities and job description for the L2 Desktop Support position at First Soft Solutions LLC?
We are immediately hiring for L2 Desktop Support
Location: Jersey City, NJ (Onsite)
Level 2 Desktop Support role involves escalated technical troubleshooting for complex hardware, software, and network issues, along with user account management, system maintenance, and assisting with hardware/software deployment. Responsibilities include diagnosing problems, performing system updates, providing training, and documenting technical solutions for end-users and the IT team. This role requires advanced technical knowledge of operating systems, networking, and enterprise applications, strong problem-solving skills
Location: Jersey City, NJ (Onsite)
Level 2 Desktop Support role involves escalated technical troubleshooting for complex hardware, software, and network issues, along with user account management, system maintenance, and assisting with hardware/software deployment. Responsibilities include diagnosing problems, performing system updates, providing training, and documenting technical solutions for end-users and the IT team. This role requires advanced technical knowledge of operating systems, networking, and enterprise applications, strong problem-solving skills
- Administer, maintain servers, troubleshoot hardware, software, ensure system integrity.
- Design, deploy infrastructure, collaborate cross-teams, optimize performance proactively.
- Implement security protocols, monitor breaches, respond to incidents efficiently.
- Manage backups, test disaster recovery, maintain business continuity plans.
- Document configurations, support users, improve systems with continuous monitoring.