What are the responsibilities and job description for the Cloud Infrastructure management (L2- L3 Desktop Support) position at First Soft Solutions LLC?
We are actively hiring for Cloud Infrastructure management (L2 – L3 Desktop Support)
Location: Jersey City, NJ (Onsite)
Responsibilities
Advanced Troubleshooting: Investigate the root cause of complex problems that L1 support cannot resolve.
Hardware & Software Solutions: Perform in-depth fixes, including hardware repairs or component replacement, and manage complex software installations.
System Configuration: Handle more intricate system and network configurations.
Location: Jersey City, NJ (Onsite)
Responsibilities
Advanced Troubleshooting: Investigate the root cause of complex problems that L1 support cannot resolve.
Hardware & Software Solutions: Perform in-depth fixes, including hardware repairs or component replacement, and manage complex software installations.
System Configuration: Handle more intricate system and network configurations.
- Manage and monitor cloud infrastructure for performance and availability.
- Troubleshoot incidents, escalate critical issues to appropriate support teams.
- Perform system patching, upgrades, and routine maintenance activities.
- Implement automation for repetitive tasks using scripting and cloud tools.
- Collaborate with engineering teams to optimize system reliability and scalability.