Infrastructure Support Specialist

Infrastructure Support Specialist

We are currently staffing for an Infrastructure Support Specialist for one for one of our top tier Construction clients in the Oil & Gas and Energy Renewables industry.

This excellent IT Support opportunity will be working in their Houston, TX campus.

The position will start as an 8-month contract, but the intention will be to convert this individual to a direct employee.

Position Summary:

The Infrastructure Support Specialist will assist with local IS&T infrastructure and services, including hardware, software, operating systems, video conferencing, network troubleshooting, and printing services to support internal customers.

Job Responsibilities:

• Address incidents and requests related to deployed infrastructure services for end-users, including moves, additions, and changes. Provide technical expertise in training, problem resolution, and upgrades for end-user computing devices (both PCs and mobile devices).
• Adhere to established technology standards, policies, and support processes.
• Help establish and monitor metrics related to service delivery and customer satisfaction.
• Provide end-user support for collaboration technologies, including video conferencing systems, Smart displays (like Surface Hubs), Skype for Business, and Microsoft Teams.
• Assist with Local Area Network (LAN) and Wireless Network support.
• Support end-user needs related to Active Directory, DHCP, DNS, and print and file services, including Follow Me Print.
• Manage and maintain local assets and configuration items within ServiceNow.
• Perform moves, additions, and changes as necessary.
• Participate in special projects as assigned.
• Travel to offices or job sites for short-term project support.
• Provide proactive and timely assistance to executives and VIPs.

Basic Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or 7 years of relevant IT experience in lieu of a degree.
• At least 1 year of experience in providing end-user IT support, with demonstrated ability to set up and support hardware, peripherals, software, video conferencing, and operating systems.
• Minimum of 1 year of experience using an incident and request management system, such as ServiceNow.
• At least 1 year of experience supporting executives and VIPs.

Additional Information:

• Experience in identifying, evaluating, prioritizing, and resolving hardware and software incidents and requests.
• Strong communication skills to interact effectively with customers and other departments within the organization, while functioning within both local and distributed team environments.
• Ability to work collaboratively within a local team and with the extended Corporate IS&T staff.
• Understanding of basic networking technologies and principles.
• Capacity to thrive in a fast-paced environment while managing multiple priorities.
• Ability to plan, install, and support off-site meetings and conferences as needed.
• Ability to lift up to 50 lbs.
• A certification is preferred.