What are the responsibilities and job description for the Part-Time Customer Service Representative position at First National Bank?
SUMMARY: Processes customer financial transactions in a timely, efficient and friendly manner. Receives and pays out money, and keeps records of money and negotiable instruments involved in financial transactions by performing the following duties. Establish and foster relationships with bank customers to provide financial solutions.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Receives and verifies checks and cash for deposit.
Cashes checks and pays out money after verification of signatures and/or customer balances
Follows all Bank’s established current policies and procedures for cash handling and security
Enters customers’ transactions into computer to record transactions, and issues computer generated receipts
Cross sells bank products and services to existing, new and potential customers and makes product and service referrals to the appropriate bank staff.
Balance currency, coin and checks in cash drawer.
Processes and balances transactions received by mail, night depository, ATM, etc.
Accepts and processes loan payments.
Resolve customer complaints and requests.
Opens and closes bank deposit products.
Maintains orderly work area
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: High School diploma or general education degree (GED) and prior experience in a professional, office, or banking environment. Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience preferred.
LANGUAGE SKILLS: Ability to read and interpret simple correspondence. Ability to write routine reports and correspondence. Ability to speak effectively before customers, employees or groups of customers and employees of the organization.
MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to grasp the accounting concepts of credits and debits.
REASONING ABILITY: Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; use hands to handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit and stoop and kneel. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
COMPETENCY: To perform the job successfully, an individual should demonstrate the following competencies:
Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; responds to request for service and assistance; meets commitments.
Interpersonal Skills – Maintains confidentiality; remains open to others’ ideas and tries new things.
Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification.
Written Communication – Able to read and interpret written information.
Teamwork – Contributes to building a positive team spirit.
Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
Quantity – Meets productivity standards.
Adaptability – Able to deal with frequent change, delays, or unexpected events
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Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments.
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