What are the responsibilities and job description for the Customer Representative-Retail Banking position at First National Bank of Hutchinson?
Summary:
Provides exceptional customer service while supporting the financial center’s goals through relationship building, cross-selling, and daily operational support. Demonstrates a commitment to FNB Core Values, continuous development, and delivering consistent, high-quality service to customers and the communities we serve.
Primary Responsibilities and Duties:
Performance and Business Development Standards
- Promotes bank products and services to customers and prospects to support business growth and referrals.
- Identifies opportunities to cross-sell products and services based on customer needs.
- Actively participates in sales initiatives, team meetings, and other motivational activities.
- Utilizes available tools, resources, and reports to support proactive selling efforts.
- Meets or exceeds established referral goals.
Manage Relationships
- Builds and maintains positive relationships with customers through in-person, phone, and other interactions.
- Develops effective working relationships with team members and other departments to support financial center goals.
Customer Experience
- Provides consistent, high-quality customer service in all interactions, both in person and over the phone.
- Demonstrates professionalism and promotes a positive image of the bank.
- Supports and reflects FNB Core Values, Quality Standards, and culture in all customer interactions.
Compliance and Security
- Processes deposit and loan transactions in accordance with bank policies and procedures.
- Follows all security procedures and operational guidelines.
- Complies with all applicable federal, state, and bank regulations and laws.
Operational Responsibilities
- Accurately handles cash and balances drawer within established limits.
- Assists with additional operational duties, including vault balancing and other branch support functions as needed.
Skills and Training
- Maintains knowledge of bank products, services, and procedures.
- Participates in training and development opportunities to enhance skills and performance.
Personal Commitment
- Represents the bank with a positive and professional image in all interactions.
- Demonstrates reliability, attention to detail, and accountability in daily responsibilities.
- Works effectively in a fast-paced environment and adapts to changing priorities.
Qualifications:
Education & Experience
- High school diploma or GED required.
- Previous customer service experience preferred.
- Cash handling experience preferred.
Knowledge & Skills
- Ability to work effectively in a team-oriented environment
- Strong communication and interpersonal skills
- Attention to detail and accuracy in handling transactions
- Ability to manage multiple tasks in a fast-paced
Core Competencies
- Customer focus and service excellence
- Team collaboration
- Sales awareness and referral development
- Accuracy and attention to detail
- Reliability and accountability
Working Conditions
- Regular standing, customer interaction, and cash handling required
- Occasional extended hours may be required to support business needs
Full time position, every other Saturday morning.