Assistant Financial Center Manager

Summary
Works with Financial Center Manager to achieve location and bank goals through collaboration, team building, individual cross-selling and relationship building.  Responsible for mentoring and coaching staff in all aspects of their job.  Assists the Financial Center Manager with operational efficiency and security of the financial center.

Primary Responsibilities and Duties:   
(These responsibilities are not meant to be all-inclusive or prevent other duties from being assigned as needed)

• Performance and Business Development Standards.  Achieves sales goals by identifying opportunities to cross-sell new and existing services.  Works to increase fee income and banking relationships with all lines of business individually and by coaching the team.  Makes referrals to retail banking, consumer lending, business solutions, commercial and mortgage loans, and First Wealth Management to support these efforts.
• Manage Relationships.  Establish good relationships with other departments to ensure Financial Center and bank goals are met.  Contributes to team efforts.  Cooperates with fellow employees.
• Performance Management. Actively participate in individual and team meetings, and other motivational activities.  Responsible for helping create agenda and sharing with management. Works with manager to review and coach staff to ensure increased results and referrals cross departmentally.  Balanced feedback is important.  Ability to coach to and resolve conflict and/or problem situations.
• Service.  Consistently exhibits and coaches to an exceptional level of professionalism and delivery of exceptional customer experiences, from the initial interaction with a customer until the interaction is complete.  Supports and exemplifies our FNB Core Values, Quality Standards, and Culture at all times.
• Compliance and Security. Complies with all federal, state and bank regulations/laws as appropriate for the job function, as well as all bank policies. 
• Skills and Training.  Ongoing ability to acquire and retain knowledge and skills necessary to effectively manage financial center, staff, and time.  Ability to effectively convey thoughts and ideas in both verbal and written form.  Good listening and comprehension skills. 
• Personal Commitment. Project a positive and professional image of the bank in all environments.  Higher attention to image when on customer calls and when attending community events.  Effective use of logical and sound judgment.  Timely and practical decision making. Ability to perform in stressful situations.  Ability to manage change.  
• Administrative. Responsible for the effective day-to-day operations, profitability, and growth of the financial center.  Perform monthly audits of retail services such as: teller drawers, vault, ATM, cashier’s checks, monetary instrument log and night drop.  Is accountable for timely correction of all deposit and loan documentation deficiencies.
• Other duties as assigned.

 Position Requirements:

• High School Diploma or GED
• Two-Four years of retail sales/customer service experience or one year of previous relationship banking experience, with a focus on needs-based selling.   Consumer lending experience preferred. Cash handling experience required.
• Ability to work well in a team environment. 
• Superior verbal and written communication skills to effectively and professionally communicate at all levels of the organization and in the community. 
• High level of accuracy, attention to detail, multi-tasking, excellent follow through, and time management skills.