What are the responsibilities and job description for the CUSTOMER SERVICE REP position at FIRST MIDWEST BANK OF THE OZARKS?
JOB DUTIES & RESPONSIBILITIES:
-Open/close DDA, Savings, CD, Safe Deposit Box, & IRA'S
Load/process accounts and maintenance for all branches
-Review/verify daily maintenance from prior workday from all branches
-Review holds on core system
-Load/process debit cards for all branches
-Create, print and maintenance debit cards and applications
-Maintenance Debit Cards per customer requests (reset pins, remove restrictions, etc.)
-Order checks for customers
-Internet banking setup and Maintenace
-Assist customers with any questions or concerns
-File account paperwork
-Mail CD Disclosures
-Scan documents to Synergy
-Review/verify documents sent to Synergy for accuracy
-Conduct online Chat conversations
-Process online account verification requests
Qualifications:
DESIRED QUALIFICATIONS:
-Very personable/outgoing and enjoy working with public
-Must be able to work at a fast pace while maintaining accuracy
-Strong Communication skills
-Ability to accept challenges/able to multi-task
-Must be willing to learn all aspects of Customer Service
-Ability to communicate with customers clearly and respectfully
-Ability to resolve customer issues are they arise
Salary : $16 - $17