TELLER

TELLER POSITION DESCRIPTION

DEPARTMENT: OPERATIONS

FLSA STATUS: NON-EXEMPT

REPORTS TO: BRANCH MANAGER

BASIC FUNCTION

Provide service to Bank customers by conducting appropriate transactions and meeting the needs

of customers by referring them to appropriate departments in the Bank.

ESSENTIAL DUTIES

• Consistently demonstrate exceptional customer service behaviors and follow all policies and procedures.
• Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back, and issue receipts of deposit.
• Examine checks deposited and determine proper funds availability based on Regulation CC requirements and complete Hold Notices.
• Process savings withdrawals, cash checks by verifying endorsement, receive proper identification, and ensure validity.
• Identify counterfeit currency.
• Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with regulation DD disclosure requirements and consumer privacy policies.
• Refer customers to the proper department for issues that cannot be resolved at the teller line.
• Issue Personal Money Orders and Cashier’s Checks.
• Accept loan payments: verify payment amount and issue receipts.
• Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not

exceeded.

• Redeem U.S. Savings Bonds.
• Keep teller drawer(s) locked when not in use and properly secure cash at the end of each day.
• Complete all BAI and other training courses as assigned and by due dates.

ADDITIONAL RESPONSIBILITIES (VARIES BY LOCATION)

Perform and assume other related duties as assigned.

• Process night deposits: verify contents of envelopes and lock bags, mail receipts when appropriate, and verify identity of employees picking up lock bags.
• Process telephone transfers.
• Balance ATM. Process ATM deposits.
• Accept stop payments.
• Process lock box payments.
• Issue debit and ATM cards.
• Process wire transfer requests.
• Close accounts when requested.
• May assist in opening and closing branch.
• Balance vault.

KNOWLEDGE, SKILLS AND ABILITIES

Excellent customer service skills dealing with all personalities with discretion.

The ability to rationalize and make on-the-spot decisions regarding customer transactions, weighing

customer satisfaction issues with Bank exposure to loss or fraud working independently or with

limited supervision.

Ability to work in a fast-paced environment and under pressure as a team or individually.

Strong communication skills both written and verbally. Must be able to speak clearly and deliver

information to customers in a professional way.

Organizational skills and the ability to handle effectively multiple priorities.

Must be able to operate routine office equipment including computer, telephone, copier, and

calculator.

Must be able to work on a computer for an average of 6-8 hours per day, when necessary.

Must be able to work extended hours whenever required or requested by management. Must be

capable of regular, reliable and timely attendance to open branch by FDIC requirements.

TRAINING AND EXPERIENCE

 High school diploma or GED.

 Cash handling or sales experience preferred.

 Prior Customer Service experience preferred.

WORKING ENVIRONMENT AND CONDITIONS

Typical office environment with exposure to moderate noise levels.

Ability to stand for long periods of time.

Ability to see with corrective vision.

Physical ability to lift bags of coins, up to 50 lbs.

The work environment characteristics and physical demands described here are representative of

those an employee encounters while performing the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential

functions.

Adherence to established policies and procedures pertinent to the position which include but are not

limited to BSA, Privacy, CRA and Safeguarding Customer Information together with periodic training

and testing will also be required.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.