CUSTOMER SERVICE REP

JOB DUTIES & RESPONSIBILITIES:

• Open/close DDA, Savings, CD, Safe Deposit Box, & IRA'S

Load/process accounts and maintenance for all branches

• Review/verify daily maintenance from prior workday from all branches
• Review holds on core system
• Load/process debit cards for all branches
• Create, print and maintenance debit cards and applications
• Maintenance Debit Cards per customer requests (reset pins, remove restrictions, etc.)
• Order checks for customers
• Internet banking setup and Maintenace
• Assist customers with any questions or concerns
• File account paperwork
• Mail CD Disclosures
• Scan documents to Synergy
• Review/verify documents sent to Synergy for accuracy
• Conduct online Chat conversations
• Process online account verification requests

DESIRED QUALIFICATIONS:

• Very personable/outgoing and enjoy working with public
• Must be able to work at a fast pace while maintaining accuracy
• Strong Communication skills
• Ability to accept challenges/able to multi-task
• Must be willing to learn all aspects of Customer Service
• Ability to communicate with customers clearly and respectfully
• Ability to resolve customer issues are they arise