Systems Support Specialist

About the Position:

As the Systems Support Specialist, you will provide tier 1 support to the Bank’s operations, with an emphasis on internal customer support. The primary responsibility of your position will be to provide great customer service to the Bank’s local and remote employees with installation, troubleshooting, and maintenance of workstations and applications. This is a highly visible position and requires the ability to interact with all levels of the organization.

What You Will Do:

• Perform hardware and software installation.
• Identify, recommend, and perform hardware/software upgrades and/or replacement.
• Perform regular maintenance for workstations, including system configuration updates, firmware updates, and software patching to maintain a cohesive environment.
• Develop and/or maintain procedures and processes as necessary.
• Perform and report on software and hardware asset inventory.
• Provide IT support to internal customers including, but not limited to, support for equipment, connectivity, and business functions.
• Respond to issues, document corrective actions, and escalate as needed in the Bank's ticket tracking system.
• Assist with training, deployment, and updates of IT systems.
• Identify ongoing customer issues and recommended resolutions.
• Perform other duties as assigned.

What We’re Looking For:

• A minimum of one year of IT Help Desk or related technical support experience is required. In lieu of experience, a bachelor's degree in Computer Science, Computer Technology, Computer Information Systems, or a related field will be considered.
• Previous experience connecting PCs to networks including cabling.
• Previous experience with Windows 11 in a Windows domain managed environment.
• Previous experience troubleshooting PC issues in a business environment.
• Previous experience maintaining OS and Software patches in a Windows domain managed environment.
• Must be able to demonstrate knowledge and understanding of Microsoft desktop operating systems and Office applications.
• Interpersonal skills to interact positively and effectively with team members and all levels of business users and management.
• Communication skills to effectively work with non-technical people on technical issues.
• Initiative and ability to work under limited supervision with attention to detail.
• Problem resolution skills and ability to follow through the resolution cycle.
• Organizational skills to manage multiple tasks and deadlines.
• Drive to learn new technologies and skill sets.
• Experience with deploying and maintaining workstation images desired but not required.
• Experience with configuration and patch management software desired but not required.
• Experience with PowerShell or other scripting automation methods desired but not required.

Working Conditions/Demands:

• Professional office setting.
• Primarily sedentary position requiring long periods of time working at a computer.
• Must be able to move throughout the office and buildings to obtain or relay information.
• Must be able to perform the essential functions of the position with or without reasonable accommodation.
• Able to position self to maintain computers or other IT equipment, including under the desks and in the server closet.
• Frequently moves equipment weighing up to 25 pounds.
• Other common parameters entail climbing stairs, walking, reaching, squatting, crawling, or kneeling.

Who Are We?

We’re not just another bank and we’re not looking for just another employee. Since 1999, First Internet Bank has been dedicated to finding a better way to bank and doing things that have never been done before. Yes, we really were the first state-charted, FDIC insured bank to operate entirely online and we have been leading the way ever since.

We seek the game changers, the innovators…those who challenge the status quo because change really is the only constant. Ready to join a team of imaginative, driven individuals like you? It’s your career, you deserve to imagine more. Keep reading, we think you will like you what see.

Why Join Us? 

At First Internet Bank, our workplace is built around people. Guided by four core competencies—Collaborate to Win, Adapt with Agility, Decide for Impact, and Put People First—we’ve created an environment where individuals feel empowered, supported, and inspired to do their best work. This commitment to collaboration and growth has earned meaningful recognition, including being named a Top Workplace multiple times and one of the Best Banks to Work For. We’re proud of these honors because they reflect what matters most to us: our team.

This culture comes to life at our 175,000‑square‑foot headquarters in downtown Fishers, designed with our people in mind. Inside, you’ll find thoughtfully designed workspaces, an onsite fitness center and The Backyard, our 18,000‑square‑foot open‑air deck with fire pits, covered pergolas, a waterfall, and plenty of greenery for stepping away and recharging. Add free snacks, soft drinks, beer on tap, unlimited volunteer time off, continuous education opportunities for development and regular team events, and you’ll find plenty of ways we support connection and a great workday.

Our benefits package includes the following and so much more:

• Medical, Dental, and Vision Insurance for Full-Time employees - Eligibility begins on day one of employment
• 401(k) Retirement Plan with Generous Match for Full-Time and Part-Time employees - Eligibility begins on day one of employment
• Professional Development Reimbursement
• At Least 3 Weeks Paid Vacation Annually - For New Employees, Paid Vacation is Adjusted Based on Start Date
• Eleven Paid Holidays
• Paid Volunteer Time 
• Annual First Internet Bank-branded merchandise allowance

Equal Opportunity Employer - Women, Minorities, Veterans and Individuals with Disabilities

If you are a California resident, you may be entitled to certain rights regarding your personal information. Additional information about our data collection practices and location specific notices is available on our privacy policy. Click here to read more.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). Click here to read more.