SBA Loan Processor I

About the Position:

As the SBA Loan Processor I, you will ensure accurate and timely processing of SBA loan transactions, prepare loan documentation, and assist with closing requirements while coordinating with customers and internal teams. Your role will maintain compliance with SBA SOPs, Bank policies, and applicable banking regulations.

What You Will Do:

• Review SBA loan files for completeness, accuracy, and compliance with Bank policies and SBA requirements.
• Package standard SBA loans using established procedures, checklists, and guidelines.
• Coordinate with customers and internal teams to support timely processing, credit approval, and loan closing.
• Order and track required third-party reports, including appraisals, appraisal reviews, environmental reports, and other collateral-related documentation.
• Obtain and manage required due diligence, including business and personal credit reports, tax transcripts, and OFAC checks.
• Manage approved third-party referral sources and related requirements.
• Assist with SBA E-Tran entry and develop an understanding of how the authorization structure aligns with approved loan terms.
• Verify required processing and closing items, including executed commitment letters and third-party report deposits.
• Maintain accurate and timely loan information and status updates for pipeline reporting.
• Develop and maintain knowledge of SBA eligibility requirements, current SBA Standard Operating Procedures (SOPs), Bank policies, and applicable regulatory requirements.
• Address pre-closing and post-closing audit findings to help mitigate compliance risk and protect the SBA guaranty.
• Partner with senior Loan Processors on more complex SBA transactions while continuing to develop SBA processing knowledge and expertise.
• Perform other duties as assigned.

What We’re Looking For:

• Minimum of one year of processing and/or closing consumer, mortgage, commercial, or SBA loans preferred; commensurate banking experience in customer service, loan servicing, or account operations or four years of transferable jobs skills will also be considered.
• Associate's/Bachelor's degree preferred.
• Understands the basic SBA loan process.
• Knowledge of required financial and collateral documentation for various loan types
• Excellent written and verbal communication skills
• Interpersonal skills to interact positively and effectively with all levels of employees, management, and third parties
• Demonstrated ability to complete work in a timely, efficient manner with impeccable accuracy
• Self-starter that is able to work independently and as part of a team and handles routine files with moderate guidance.
• Ability to identify issues and opportunities and explore solutions
• Ability to meet strict timelines and service level agreements
• Strong PC skills required along with an ability to quickly learn new systems

Working Conditions/Demands:

• Professional office setting.
• Primarily sedentary position requiring long periods of time working at a computer.
• Must be able to move throughout the office and buildings to obtain or relay information.
• Must be able to perform the essential functions of the position with or without reasonable accommodation.

Who Are We?

We’re not just another bank and we’re not looking for just another employee. Since 1999, First Internet Bank has been dedicated to finding a better way to bank and doing things that have never been done before. Yes, we really were the first state-charted, FDIC insured bank to operate entirely online and we have been leading the way ever since.

We seek the game changers, the innovators…those who challenge the status quo because change really is the only constant. Ready to join a team of imaginative, driven individuals like you? It’s your career, you deserve to imagine more. Keep reading, we think you will like you what see.

Why Join Us?  

At First Internet Bank, our workplace is built around people. Guided by four core competencies - Collaborate to Win, Adapt with Agility, Decide for Impact, and Put People First - we’ve created an environment where individuals feel empowered, supported, and inspired to do their best work. This commitment to collaboration and growth has earned meaningful recognition, including being named a Top Workplace multiple times and one of the Best Banks to Work For. We’re proud of these honors because they reflect what matters most to us: our team.

This culture comes to life at our 175,000 square foot headquarters in downtown Fishers, designed with our people in mind. Inside, you’ll find thoughtfully designed workspaces, an onsite fitness center and The Backyard, our 18,000 square foot open-air deck with fire pits, covered pergolas, a waterfall, and plenty of greenery for stepping away and recharging. Add free snacks, soft drinks, beer on tap, unlimited volunteer time off, continuous education opportunities for development and regular team events, and you’ll find plenty of ways we support connection and a great workday.

Our benefits package includes the following and so much more:

• Medical Dental, Vision Insurance for Full-Time employees - Eligibility begins on day one of employment
• 401(k) Retirement Plan with Generous Match for Full-Time and Part-Time employees - Eligibility begins on day one of employment
• Professional Development Reimbursement
• At least 3 Weeks Paid Vacation Annually - For New Employees, Paid Vacation is Adjusted Based on Start Date
• Eleven Paid Holidays
• Paid Volunteer Time
• Annual First Internet Bank branded merchandise allowance

Equal Opportunity Employer - Women, Minorities, Veterans and Individuals with Disabilities

If you are a California resident, you may be entitled to certain rights regarding your personal information. Additional information about our data collection practices and location specific notices is available on our privacy policy. Click here to read more.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). Click here to read more.