SBA Loan Processor I

About the Position:

As the Small Business Administration (SBA) Loan Processor, you will ensure loan submission packages are SBA compliant and you will have the responsibility of securing an SBA guaranty on loans. You will support the end-to-end loan process of SBA applications from collecting documentation to final preparation of submission packages, working across all functions of SBA loan origination to closing. Your success in the role will require prioritizing, strong professional and productive relationships, high level of accuracy and ethical standards and continuous process improvement.

What You Will Do:

• Prepares loan packages for submission to the SBA via its E-Tran system ensuring compliance within the most current SBA guidelines, including, but not limited to:
  • Collecting and reviewing required application items and documents for underwriting and closing
  • Constructing submission packages for SBA Operations
  • Coordinating due diligence requirements
  • Maintaining accurate pipeline and audit records 
  • Assisting in corrections to ensure an SBA guaranty is obtained
• May support Lenders in:
  • Qualifying SBA loan opportunities to ensure they meet the internal guidelines and SBA SOP
  • Preparing proposals, reviews and routine correspondence both internally and with customers
  • Answering customer calls and messages
• Audits work for accuracy, continuous improvement and completion by:
  • Performing daily review of the good faith deposit report and following up with necessary parties as needed
  • Staying current on the most recently published SBA SOP and internal requirements for eligibility
  • Assisting in ensuring an updated pipeline report
  • Reviewing processes and recommending changes to create efficiencies
• Perform other duties as assigned

What We’re Looking For:

• A minimum of one year of experience processing or closing consumer, mortgage, or commercial loans; commensurate banking experience in customer service, loan, servicing, or account operations will also be considered.
• Understanding or previous experience with SBA Standard Operations Procedure (SOP) strongly preferred.
• Strong written and verbal communication skills with the ability to interact effectively across all levels of employees, management, and third parties.
• Ability to meet strict timelines and service level agreements in a fast-paced environment.
• Strong problem-solving skills to identify issues and explore solutions.
• Self-starter with the ability to work independently and collaboratively within a team.
• Proficiency in PC skills and ability to quickly learn new systems; previous experience with nCino highly preferred.
• E-Tran experience is a plus
• Excellent time management and organizational skills.

Working Conditions/Demands:

• Professional office setting.
• Primarily sedentary position requiring long periods of time working at a computer.
• Must be able to move throughout the office and buildings to obtain or relay information.
• Must be able to perform the essential functions of the position with or without reasonable accommodation.

Who Are We?

We’re not just another bank and we’re not looking for just another employee. Since 1999, First Internet Bank has been dedicated to finding a better way to bank and doing things that have never been done before. Yes, we really were the first state-charted, FDIC insured bank to operate entirely online and we have been leading the way ever since.

We seek the game changers, the innovators…those who challenge the status quo because change really is the only constant. Ready to join a team of imaginative, driven individuals like you? It’s your career, you deserve to imagine more. Keep reading, we think you will like you what see.

Why Join Us? 

At First Internet Bank, our workplace is built around people. Guided by four core competencies—Collaborate to Win, Adapt with Agility, Decide for Impact, and Put People First—we’ve created an environment where individuals feel empowered, supported, and inspired to do their best work. This commitment to collaboration and growth has earned meaningful recognition, including being named a Top Workplace multiple times and one of the Best Banks to Work For. We’re proud of these honors because they reflect what matters most to us: our team.

This culture comes to life at our 175,000‑square‑foot headquarters in downtown Fishers, designed with our people in mind. Inside, you’ll find thoughtfully designed workspaces, an onsite fitness center and The Backyard, our 18,000‑square‑foot open‑air deck with fire pits, covered pergolas, a waterfall, and plenty of greenery for stepping away and recharging. Add free snacks, soft drinks, beer on tap, unlimited volunteer time off, continuous education opportunities for development and regular team events, and you’ll find plenty of ways we support connection and a great workday.

Our benefits package includes the following and so much more:

• Medical, Dental, and Vision Insurance for Full-Time employees - Eligibility begins on day one of employment
• 401(k) Retirement Plan with Generous Match for Full-Time and Part-Time employees - Eligibility begins on day one of employment
• Professional Development Reimbursement
• At Least 3 Weeks Paid Vacation Annually - For New Employees, Paid Vacation is Adjusted Based on Start Date
• Eleven Paid Holidays
• Paid Volunteer Time 
• Annual First Internet Bank-branded merchandise allowance

Equal Opportunity Employer - Women, Minorities, Veterans and Individuals with Disabilities

If you are a California resident, you may be entitled to certain rights regarding your personal information. Additional information about our data collection practices and location specific notices is available on our privacy policy. Click here to read more.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). Click here to read more