What are the responsibilities and job description for the Support Operations I or II position at First Insurance Company of Hawaii?
Typical duties include but are not limited to:
Support Operations I:
- Handle submissions, renewals and policy changes for the non-complex lines of business in Guidewire (GWPC), adhering to Standard Operating Procedures (SOPs), user guides, workaround documentation, and endorsement guidelines.
- Perform other duties as assigned.
Support Operations II (along with above duties):
- Process/enter submissions, renewals and policy changes in GWPC across all lines of business, in accordance with SOPs, user guides, workaround documentation, and endorsement guidelines.
- Ability to train fellow team members, fostering knowledge sharing and operational consistency.
Qualifications / Experience:
- High School diploma or equivalent
- Able to keyboard 40 – 45 wpm
- Basic proficiency of MS Office applications (Outlook, Word, Excel)
- Ability to calculate basic mathematical formulas
- Strong attention to detail, time management and organizational skills
- Excellent verbal and written communication skills
- Ability to work well with others and maintain a positive work environment
Support Operation I (along with the above qualifications):
- 1 – 2 years general office experience
- Minimum of 1 year P&C experience
Support Operation II (along with the above qualifications):
- 3 - 4 years of general office experience, including at least 1 year of data experience
- Minimum of 2 years P&C experience
Preferred Qualifications:
- Proficiency with data entry experience within the insurance industry
Special Circumstances:
- May require periodic overtime
Salary:
$40,800 to $59,670 annually
Salary : $40,800 - $59,670
