Medical Office Receptionist

Job Title: Medical Clinic Receptionist

Job Summary

We are seeking a friendly, organized, and dependable Medical Clinic Receptionist to serve as the first point of contact for patients and visitors. The ideal candidate will provide exceptional customer service while managing front desk operations, scheduling appointments, maintaining accurate patient records, and supporting the clinical team in delivering high-quality patient care.

Key Responsibilities

• Greet patients and visitors in a professional and courteous manner.
• Answer and direct incoming phone calls promptly and accurately.
• Schedule, confirm, and reschedule patient appointments.
• Check patients in and out while verifying demographic and insurance information.
• Collect co-pays, outstanding balances, and process payments.
• Maintain accurate electronic medical records (EMR) and update patient information as needed.
• Verify insurance eligibility and obtain necessary authorizations when required.
• Coordinate communication between patients, providers, pharmacies, and outside healthcare facilities.
• Respond to patient questions and direct concerns to the appropriate staff member.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Assist with scanning, filing, faxing, and other administrative duties.
• Ensure the reception area remains clean, organized, and welcoming.
• Support office operations by ordering supplies and assisting with general clerical tasks as needed.

Qualifications

• High school diploma or equivalent required.
• Previous experience in a medical office or healthcare setting preferred.
• Knowledge of medical terminology and insurance processes is a plus.
• Experience using electronic medical record (EMR) systems preferred.
• Proficiency with Microsoft Office and basic computer applications.
• Excellent verbal and written communication skills.
• Strong organizational skills with attention to detail.
• Ability to multitask and work efficiently in a fast-paced environment.
• Professional appearance and positive attitude.
• Ability to maintain confidentiality and exercise discretion with sensitive patient information.

Skills

• Customer service
• Appointment scheduling
• Phone etiquette
• Data entry
• Time management
• Multitasking
• Problem-solving
• Teamwork
• Organization
• Attention to detail

Physical Requirements

• Ability to sit or stand for extended periods.
• Ability to use standard office equipment, including computers, telephones, printers, and scanners.
• Occasional lifting of office supplies

Work Environment

This position is based in a medical clinic and requires daily interaction with patients, healthcare providers, and administrative staff. The receptionist must maintain a professional demeanor while managing multiple priorities in a busy healthcare environment.

Benefits (Optional)

• Health insurance
• Paid time off
• Paid holidays
• Retirement plan

We are committed to providing compassionate, patient-centered care and are looking for a receptionist who shares our dedication to professionalism, teamwork, and outstanding customer service.

Pay: $19.00 - $23.00 per hour

Benefits:

• Free parking
• Health insurance
• Opportunities for advancement
• Paid time off

Experience:

• Customer Service : 2 years (Required)

Ability to Commute:

• Suwanee, GA 30024 (Required)

Work Location: In person

Salary : $19 - $23