What are the responsibilities and job description for the Patient Services Representative position at First Fertility?
At Fertility & Surgical Associates (FSAC), our mission is to blend state-of-the-art technology with personalized and compassionate care to achieve the highest pregnancy rates possible. We strive to offer the most time- and cost-effective infertility treatments available in a friendly, intimate office and surgical setting. We are deeply committed to making this journey as comfortable and successful as possible for every patient, and our goal is to earn their trust and confidence every step of the way.
FSAC is a fast-paced, high-volume infertility and surgical medical office with four physicians located in Thousand Oaks. We are seeking a friendly, organized, and detail-oriented Front Office Coordinator to join our team. The ideal candidate is a fast learner and thrives in a high-demand, patient-facing environment. You must be able to multitask efficiently, communicate professionally, and maintain accuracy under pressure.
Responsibilities
- Answer and direct high-volume phone calls with professionalism and warmth.
- Schedule patient appointments.
- Take accurate messages and relay to appropriate staff.
- Coordinate surgery scheduling and authorizations.
- Prepare charge slips, pull and file patient charts.
- Accurately document patient charge tickets.
- Assist medical and administrative staff with day-to-day operations.
- Handle general office tasks including filing, faxing, copying, and scanning.
- Maintain strict patient confidentiality and compliance with HIPAA standards.
- Provide excellent customer service to all patients and visitors.
- High School Diploma or higher.
- Minimum of 2 years’ experience in a medical office setting preferred.
- Experience with medical records and surgery scheduling highly preferred.
- Proficient in medical office software and EHR systems.
- Excellent verbal and written communication skills.
- Ability to problem-solve and use sound judgment in a fast-paced environment.
Benefits
FSAC offers full-time employees a comprehensive benefits package, including:
- Medical & Dental Insurance
- 15 Vacation/PTO days
- 7 Paid Holidays per year
- 401(k) Profit Sharing Plan
Compensation: $22.00 - $25.00 per hour
Salary : $22 - $25