What are the responsibilities and job description for the Guest Service Manager - Holiday Inn Express Greenville position at First Carolina Management Inc.?
Come join our FCM Family at Holiday Inn Express Greenville!
The Guest Services Manager is responsible for the success of the front desk, for ensuring guest satisfaction and for making sure that product quality standards are met. This position also directs and coordinates the activities of the front desk, housekeeping, guest service department, and communications department. This position must display an exemplary example for the staff to follow. Prior hotel mangement leadership experience is required. Holiday Inn Express and/or IHG property experience is preferred.
The employee must possess complete knowledge of all features and amenities of the property in order to answer any question the guest might ask concerning hotel products, services and amenities. Must be knowledgeable about area restaurants, attractions, major businesses and other information about the surrounding area which may be of particular interest to the guest. Appearance must be neat and professional at all times. This person should be caring, friendly and prepared to listen and respond to the guests' needs and/or inquiries.
**This is a brief summary of anticipated job duties. Upon interview a more detailed job description will be available.**
About us
FCM Hotels, Inc. is a creative, energetic, and passionate company, dedicated to the highest standard of service and quality in the hospitality industry. Since 1989, FCM Hotels, Inc. has built a reputation in the industry for developing and operating hotels with an emphasis on quality and a focus on long-term financial success.
www.fcmhotels.net
Job Type: Full-time
Pay: From $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Retirement plan
- Vision insurance
Ability to Commute:
- Greenville, NC 27834 (Required)
Ability to Relocate:
- Greenville, NC 27834: Relocate before starting work (Required)
Work Location: In person
Salary : $45,000