Night Auditor/Front Desk Clerk

Job Summary
ATMK Hospitality are seeking a dedicated and personable Front Desk Night Auditor to join our hospitality team. The ideal candidate will be the first point of contact for our guests, ensuring a warm welcome and providing exceptional service throughout their stay. This role requires strong communication skills, attention to detail, and a passion for guest relations in a hotel or resort environment.

Duties

• Greet guests upon arrival with a friendly demeanor and assist with check-in and check-out procedures.
• Manage reservations and provide information about room availability, rates, and hotel services.
• Handle guest inquiries and resolve any issues or complaints promptly and professionally.
• Maintain accurate records of guest accounts, including payments and billing information.
• Operate phone systems efficiently, ensuring clear communication with guests and staff.
• Conduct night audits as required, ensuring all transactions are accurately recorded.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Provide local area information to guests, including dining options, attractions, and transportation services.
• Uphold the hotel's standards of cleanliness and professionalism at all times.

Qualifications

• Previous experience in hospitality or hotel management is preferred.
• Strong guest relations skills with a focus on customer service excellence.
• Familiarity with phone etiquette and handling multi-line phone systems.
• Ability to perform night audit functions as needed.
• Multilingual abilities are a plus, enhancing communication with diverse guests.
• Excellent organizational skills with attention to detail in managing reservations and guest accounts.
• A positive attitude, strong work ethic, and ability to work collaboratively within a team environment.

Join us as we create memorable experiences for our guests through exceptional service!

Work Location: In person

Salary : $28,902 - $35,009