What are the responsibilities and job description for the Clerical position at First Call Temporary Services?
First Call is seeking a dependable and customer-focused Call Center Representative to deliver high-quality support through phone and email communications. The ideal candidate will have strong communication skills, attention to detail, and the ability to efficiently manage customer inquiries while meeting performance goals.
Key Responsibilities (include but are not limited to):
• Respond efficiently and accurately to incoming calls and emails
• Utilize call center software, applications, databases, and tools to document and manage customer interactions
• Understand, monitor, and strive to achieve daily Average Handle Time (AHT) and After Call Work (ACW) goals
• Engage in active listening to confirm or clarify information and effectively manage and resolve customer complaints
• Build and maintain positive, professional relationships with clients and fellow call center team members
• Participate in training sessions and ongoing learning opportunities to expand knowledge of company products, services, and policies
• Work independently and manage tasks from start to finish with minimal supervision
• Adhere to all company policies, procedures, and performance standards
Qualifications:
• Previous call center experience required
• Strong verbal and written communication skills
• Ability to multitask, stay organized, and work in a fast-paced environment
• Reliable, professional, and customer-oriented mindset
Why Join First Call?
• Stable Monday–Friday schedule 9AM-5PM
• Competitive starting pay
Apply today to become part of the First Call team!
Key Responsibilities (include but are not limited to):
• Respond efficiently and accurately to incoming calls and emails
• Utilize call center software, applications, databases, and tools to document and manage customer interactions
• Understand, monitor, and strive to achieve daily Average Handle Time (AHT) and After Call Work (ACW) goals
• Engage in active listening to confirm or clarify information and effectively manage and resolve customer complaints
• Build and maintain positive, professional relationships with clients and fellow call center team members
• Participate in training sessions and ongoing learning opportunities to expand knowledge of company products, services, and policies
• Work independently and manage tasks from start to finish with minimal supervision
• Adhere to all company policies, procedures, and performance standards
Qualifications:
• Previous call center experience required
• Strong verbal and written communication skills
• Ability to multitask, stay organized, and work in a fast-paced environment
• Reliable, professional, and customer-oriented mindset
Why Join First Call?
• Stable Monday–Friday schedule 9AM-5PM
• Competitive starting pay
Apply today to become part of the First Call team!
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