What are the responsibilities and job description for the File Manager Mitigation & Contents Department position at Fire Reconstruction Inc.?
Fire Reconstruction Inc. (FRI) is a full service residential and commercial restoration company founded in 2003. FRI's corporate office in Houston is seeking an organized, detail-oriented File Manager to support our Mitigation and Contents Department. This position manages the administrative side of water mitigation, fire and smoke cleaning, mold remediation, and contents packout, cleaning, storage, and packback projects.
The File Manager keeps the WIP, job files accurate and complete, follows up on missing information, and coordinates with project managers, field teams, estimating, adjusters and Quickbooks accounting to move jobs from intake through billing and closeout.
KEY RESPONSIBILITIES
- Set up new job files and verify customer, property, insurance, claim, and billing information.
- Obtain and organize signed work authorizations, service agreements, and other required documents.
- Review files for required photos, moisture readings, drying logs, equipment records, daily reports, and customer communications.
- Track contents inventories, packout and packback records, cleaning documentation, storage dates, and customer acknowledgments.
- Follow up with project managers and field staff to resolve missing or incomplete documentation.
- Coordinate with project managers to ensure supporting records are available for estimates, supplements, and invoices.
- Communicate professionally with customers, adjusters, insurance representatives, and vendors regarding documentation and job status.
- Maintain current notes, deadlines, and follow-up tasks in the company’s job management system.
- Support accounts receivable by obtaining requested documents and tracking unresolved billing questions.
- Maintain a weekly report showing active files, missing documents, pending estimates, unbilled completed jobs, and closeout status.
- Protect confidential customer information and follow company documentation procedures.
Pay: $50,000.00 - $70,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $50,000 - $70,000