What are the responsibilities and job description for the Inside Sales Representative position at Fire & Ice?
Overview
Location: Columbus, OHDepartment: Inside Sales
About the RoleWe’re looking for a self-motivated, customer‑focused Inside Sales Specialist to help recover stalled revenue, strengthen customer relationships, and convert unsold estimates into booked jobs. If you thrive in a fast‑paced environment, enjoy talking with customers, and take pride in doing what’s right, this role gives you the opportunity to make a measurable impact every day.
What You’ll Do
• Follow up on all unsold estimates through timely, phone‑first outreach supported by Hatch to re-engage customers and revive stalled opportunities.• Re-engage customers with confidence, address objections, and present clear options — including financing — to help them move forward.• Convert estimates in ServiceTitan, book jobs, collect deposits, and ensure every customer interaction is accurately documented.• Coordinate smooth handoffs with field teams while adhering to standardized Inside Sales processes and Midwest operating principles.• Meet or exceed revenue goals, outreach activity expectations, and Inside Sales performance metrics through consistent, high‑quality follow-up.• Act with integrity by providing honest guidance, respectful communication, and decisions that build trust and long-term customer relationships.
Qualifications
Required
• Experience in inside sales, customer service, or a related revenue‑generating role.
• Strong phone communication skills with the ability to build rapport quickly.
• Ability to handle objections and guide customers toward informed decisions.
• Proficiency with CRM or field‑service management tools (ServiceTitan experience is a plus).
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks, follow structured processes, and meet deadlines.
Preferred
• Experience in home services, trades, or field‑service environments.
• Familiarity with financing options and how to present them to customers.
• Prior experience working with automated outreach tools (e.g., Hatch).
• Demonstrated success in meeting or exceeding sales or revenue targets.
Why You’ll Love Working Here• A supportive team that values integrity, transparency, and customer trust• Clear processes, strong operational principles, and leadership that invests in your success• Opportunities to grow your sales skills and advance within the organization
Posted Min Pay Rate
USD $40,000.00/Yr.Posted Max Pay Rate
USD $41,600.00/Yr.Salary : $40,000 - $41,600