Network Technician

• Position Description
  
  

Primary Purpose

Under general direction, is responsible for assisting with the technical design, configuration, implementation, documentation, and administration of local area network solutions between multiple platforms including ongoing technical support to remote area networks. Assist with determining and recommending procurement of hardware and software consistent with system needs. Has extensive implementation experience with Cisco network systems. Manage enterprise-class monitoring applications for the responsibility of troubleshooting networks, workstations, and computer peripherals.

Key Challenges

• Working in a large, complex, global business
• Working with critical manufacturing infrastructure
• Operating in a virtual team
• Coordinate service delivery between local and centralized technical resources
• Prioritize and deliver competing projects with scarce resources, particularly where location initiatives are competing for resources with locally-initiated projects
  
  

Major Activities

• Perform Local Area Network (LAN) management utilizing Cisco products
• Deploy and configure Cisco products including Switches, Access Points, Wireless Controllers
• Troubleshooting of LAN production issues/problems as needed and working with corporate if applicable
• Perform Cisco IOS and firmware updates
• Update and maintain network drawings
• Participate in LAN planning, design, and implementation of projects
• Day-to-day operations of assigned systems and/or other shared systems
• What’s Up Gold (WUG) monitoring, operations, and configuration
• Level 1 Cisco Wireless support including controllers
• Assistance with ServiceNow tickets
• Inventory and lifecycle management
  
  

Reporting Relationships (direct and indirect)

• Reports to:
• Manager, Manufacturing Infrastructure
• Reporting to this position:
• N/A
  
  

Stakeholders, partners, and customers

• Site production, maintenance, technical, and operations management
• General Managers, Directors of Manufacturing Operations
  
  

Education/Experience Requirements

• Work experience: 4 years experience in IT/IS networking