What are the responsibilities and job description for the Service Department Administrator position at Fire Brigade Alarm Systems?
We are currently accepting applications for a Service Department Administrator. Fire Brigade Alarm Systems is family owned and operated since 1973. We are seeking a motivated and detail-oriented individual who is eager to pitch in wherever needed and become a long-term member of our team. Compensation includes competitive pay, with eligibility for employer-sponsored health insurance and 401(k) matching after 90 days of employment. Paid vacation benefits are available after one year for employees who continue as valued members of the team.
Responsibilities:
- Schedule service appointments and coordinate technician workflows using computer skills and calendar management tools.
- Maintain accurate records through data entry, filing, and proofreading to ensure all service documentation is complete and up-to-date.
- Provide exceptional customer service by addressing inquiries promptly via phone demonstrating excellent phone etiquette and customer support skills.
Education:
- High school diploma or GED (minimum)
Technical Skills:
- Microsoft Office (Word, Excel, Outlook)
- Scheduling/calendar management
- Data entry & basic bookkeeping
Core Skills:
- Strong organization & time management
- Clear written and verbal communication
- Attention to detail
- Multitasking
- Problem-solving
- Professional phone/email etiquette
Experience:
- Administrative, receptionist, or office support experience
- Customer service experience
Work Location: In person