Service Titan Administrator

Company Overview
Badger Bob's Services is a trusted provider of top-tier Appliance and Air Conditioning Service with over 30 years of dedicated experience. We pride ourselves on employing the best talent in the industry and fostering an environment where our team members can excel and grow.

Job Summary

As a Service Titan Administrator, you will play a critical role in ensuring the integrity, consistency, and performance of the Service Titan application. You will work closely with cross-functional teams to manage the software configuration process, implementing best practices, and collaborating with development and deployment teams

Essential Functions

• Establish and maintain a robust software configuration management process
• Maintain a version control system to track changes and updates
• Develop and maintain documentation, policies and procedures related to Service Titan
• Review release notes and determine business impact and update policies/procedures accordingly
• Perform regular and routine audits to verify compliance
• Manage software licenses and ensure compliance

· Perform server administration tasks (ex: user/group, security permissions, price book, group policies, print services); research event-log warnings and errors; and monitor resources to ensure that systems architecture components work together seamlessly

· Assist IT, Operations and other teams with troubleshooting to identify root cause, and provide technical support when needed

· Primary contact to manage Service Titan support and resources

· Build an internal wiki with technical and operational documentation, manuals and policies

· Identify process gaps or non-compliance of field teams and train and educate teams as needed

· Train, coach and develop back-office administrative team members

· Develop and nurture a culture of safety, quality, service, efficiency, and consistency.

· Define, measure and report on the metrics and effectiveness of the Field Management System.

· Provide analytical support and system metrics to evaluate organizational opportunity areas.

· Other duties as assigned

Qualifications

• High school diploma or equivalent required.
• At least 2-4 years of experience administering Service Titan preferred.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and general computer skills.
• Strong attention to detail and a commitment to data accuracy.
• Excellent communication skills with customer service orientation.
• Ability to manage multiple tasks, adapt to shifting priorities, and stay organized in a fast-paced environment.
• A proactive attitude, high integrity, and a collaborative spirit.

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Sarasota, FL 34240

Salary : $50,000 - $60,000