Account Support Specialist

We are seeking an Account Support Specialist in Greenville, SC to join a growing, family-owned company in the branded merchandise and promotional products industry that values collaboration, initiative, and professional development. This is an excellent opportunity for a detail-oriented professional to gain exposure to all aspects of account management while working closely with leadership and supporting a diverse portfolio of customer programs. This is a full time, permanent/direct hire position with full benefits. Responsibilities: - Accurately enter and manage customer orders, purchase orders, pricing, quantities, shipping information, and related account data within company systems - Review incoming order requests for completeness and resolve discrepancies before processing - Maintain organized order records, documentation, status updates, and communications to ensure seamless account management - Coordinate order acknowledgments, proofs, revisions, shipment tracking, delivery updates, and billing handoffs - Support customer programs through order follow-up, product research, sample requests, online store support, and general account administration - Communicate professionally with customers and vendor partners regarding order status, production schedules, inventory availability, shipping updates, and issue resolution - Monitor active orders and proactively identify potential delays, discrepancies, or risks while escalating concerns appropriately - Assist with preparing quotes, presentations, product recommendations, and other client-facing materials - Collaborate with cross-functional teams including sales, operations, customer service, warehouse, and accounting to ensure timely execution of customer commitments - Contribute ideas for process improvements that enhance efficiency, accuracy, scalability, and customer satisfaction Qualifications: - Bachelor's degree or equivalent combination of education and relevant experience. - 3-5 years of professional experience in account coordination, customer service, sales support, order management, project coordination, operations, or a related field - Experience working with ERP, CRM, order management, or other business systems requiring data accuracy and process management. - Proficiency with Microsoft Outlook, Excel, and Word - Strong organizational skills with exceptional attention to detail - Excellent written and verbal communication skills with a customer-focused approach - Ability to manage multiple priorities, adapt to changing demands, and maintain accuracy in a fast-paced environment - Experience within promotional products, branded merchandise, apparel, print, fulfillment, distribution, or e-commerce environments (Preferred) Hours: - Monday – Friday (8am to 5pm) - HYBRID schedule after 90 days and training Compensation & Benefits: - $60,000-$65,000 - 5-10% annual incentive based on individual performance metrics - Hybrid work schedule after initial onboarding period, with a blend of in-office and remote work - 401(k) plan with discretionary employer matching contributions - Additional discretionary profit-sharing opportunities - PTO - Significant opportunities for professional growth, mentorship, and career advancement

Salary : $60,000 - $65,000