Teller Supervisor

Overview:

FGP has partnered with a local credit union in Simpsonville to hire a Teller Supervisor to lead day-to-day teller operations, oversee branch cash controls, and support a high-service, member-first culture.

Responsibilities:

• Lead daily teller activities and ensure outstanding member service.
• Own branch resolution for out-of-balance situations, escalations, account research, and error correction.
• Manage branch cash controls: vault/teller cash, negotiables inventory, cash limits, logs, and required reporting.
• Conduct surprise cash counts and ensure documentation/compliance is maintained.
• Supervise, coach, and develop Tellers/MSRs (training, feedback, evaluations, hiring, and disciplinary actions as needed).
• Support ATM operations (service calls, cash replenishment, balancing).
• Maintain and improve teller/new account procedures—updating documentation and using tools to streamline processes.
• Ensure compliance with BSA/AML requirements and related internal controls.
• Assist with audits (logs, negotiable instruments, accounts, CDs, IRAs) and report findings appropriately.
• Ensure accurate/timely processing for IRAs, dividends, CDs, and member postings.
• Assist with escheatment/abandoned property reporting and member records.
• Help maintain proper disclosures and marketing materials for staff use.
• Support scheduling to ensure adequate coverage and smooth member traffic flow.
• Stay current on regulatory updates (including Reg CC and Reg E).

Qualifications:

• 3–5 years of branch banking experience (required)
• 5 years in a retail/branch leadership role (preferred)
• Proven leadership results (hiring, training, coaching, performance management)
• Strong communication skills (written/verbal) and a high level of professionalism/ethics
• Strong research, problem-solving, and time-management skills; ability to multitask
• Proficiency with Microsoft Office

Benefits and Compensation:

• Salary: $55,000
• Medical, Vision, Dental insurance
• Paid-time off and holidays