Performance Manager

OVERVIEW

Our client is seeking a Performance Manager to oversee the performance and accountability of a portfolio of external legal service providers. A strong contender for this position will have all of the following: an advanced proficiency with Excel (think pivot tables), an analytical/big-picture mindset, the ability to have hard coaching conversations with vendors, and the ability to work in a job that involves constant pivoting and changing priorities. This is a hybrid position, but someone must be located within commutable driving distance to Greenville.

DETAILS/DUTIES

• Work closely with a portfolio of law firms, who are the service providers to this company in dealing with financial collections
• Analyze scorecards, KPIs, metrics, and performance reports to identify trends and opportunities for improvement
• Utilize Excel and reporting tools to organize, filter, analyze, and present data
• Serve as the primary point of contact for assigned external partners
• Investigate operational issues and escalations, determining root causes and coordinating solutions
• Monitor partner compliance
• Develop and track corrective action plans for underperforming partners
• Document performance discussions, action items, and follow-up activities
• Adapt quickly to changing priorities and evolving business needs
• Travel periodically for partner site visits, industry meetings, and conferences as needed (2-3 times a year or so)

QUALIFICATIONS

• High school diploma required, Bachelor's degree preferred
• Advanced attention to detail with data accuracy
• Intermediate to advanced Microsoft Excel skills, including filtering, reporting, and pivot tables
• Experience working with performance metrics, reporting, scorecards, or operational analytics great
• Ability to interpret data and translate findings into actionable recommendations
• Proven ability to manage multiple priorities in a deadline-driven environment
• Experience managing external partners, vendors, clients, or business relationships preferred
• Ability to hold stakeholders accountable while maintaining positive professional relationships
• Demonstrated initiative, ownership, and proactive follow-through
• Comfortable handling difficult conversations and performance-related discussions
• Experience within legal services, collections, financial services, compliance, or a related industry is a plus
• Strong adaptability and comfort working in a fast-changing environment
• Able to travel by air on occasion throughout the year (2-3 times or so)

PAY/BENEFITS

• $48-$50k/year base, plus profit sharing opportunity
• Hybrid work schedule with three days in office and two days remote
• Profit Sharing program with quarterly payouts
• Health Benefits & 401k
• 11 Paid Holidays & additional PTO