What are the responsibilities and job description for the Customer Service Representative - Parts position at Find Great People | FGP?
A global supplier of industrial parts for the automotive industry is hiring a Customer Service Representative in Fountain Inn, SC. This onsite role supports key customer accounts, manages orders and inquiries, and helps deliver exceptional service in a detail-oriented environment. Candidates with automotive or parts experience are highly preferred.
This is a Direct Hire, on-site position with benefits.
Responsibilities:
- Manage customer orders, quotes, and service requests via phone and email.
- Process returns, warranty claims, and follow-up activities.
- Provide product and technical support by working with suppliers and internal teams.
- Resolve customer issues and ensure a positive customer experience.
- Follow up on quotes and open orders to support sales growth.
- Maintain accurate records and communicate updates to customers.
- Support assigned accounts while managing multiple priorities.
Qualifications:
- 2 years of customer service or inside sales experience in the automotive manufacturing related industry that involves parts.
- Automotive or parts industry background strongly preferred.
- Strong problem-solving, communication, and organizational skills.
- Ability to read and understand parts manuals and technical information.
- Proficiency in Microsoft Word and Excel.
- Spanish-speaking ability is a plus.
Compensation & Benefits:
- $20-26/hour based on parts/automotive experience
- Full benefits package
Schedule
- Monday-Friday, 8:00 AM-5:00 PM
- 100% onsite in Fountain Inn, SC
Salary : $20 - $26