What are the responsibilities and job description for the Client Success Manager position at Find Great People | FGP?
Summary:
Our client in the finance service industry in Greenville, SC is hiring an Client Success Manager who is responsible for analyzing client and operational performance, fostering strong client relationships, and facilitating cross-functional communication to support business goals. This role requires strategic thinking, excellent communication skills, and the ability to lead through changing conditions while driving continuous improvement. Experience in client services or relationship management like account management is highly preferred.
Responsibilities:
- Analyze trends to identify areas of success and improvement across client segments.
- Translate client expectations and performance results into actionable insights.
- Monitor variances at product, state, or client level; deliver data in clear, usable formats.
- Escalate client feedback or operational issues to appropriate stakeholders.
- Serve as primary contact for assigned clients, maintaining daily communication.
- Lead performance reviews and represent the company at meetings and events.
- Guide client growth through strategic discussion and performance evaluation.
- Manage challenging situations with professionalism and adaptability.
- Act as liaison between clients and internal teams to align performance goals.
- Ensure internal processes align with client expectations and are clearly communicated.
- Support and follow up on interdepartmental tasks beyond daily scope.
- Participate in process improvement initiatives and team meetings.
- Mentor and guide direct reports; set goals to support their professional growth.
- Ensure clarity of roles and accountability within the team.
Qualifications:
- High school diploma required; bachelor’s degree preferred.
- Preferred background in client or firm management, accounts receivable, or consumer finance.
- Proficient in Microsoft Office Suite; strong data analysis and reporting skills.
- Excellent written and verbal communication.
- Strong relationship management and presentation skills.
- High attention to detail, time management, and adaptability.
- Creative problem-solving and process improvement mindset.
- Self-motivated and results-driven.
Compensation & Benefits:
- $54-55,000 salary
- Quarterly bonus structure (ranging from $2-3k each quarter)
- Medical, dental, vision
Schedule: On-site in Greenville, Monday through Friday, 8:30-5pm
Salary : $54,000 - $55,000