Pacific Collision Center Customer Service Representative

Pacific BMW is looking to hire a Client Care Representative to provide a welcoming atmosphere and assist our clientele at the Collision Center. This position reports to Andrew Batenhorst, Body Shop Manager. The department hours are Monday through Friday from 8 a.m. to 5 p.m. This is a full-time, 40-hour position paid hourly.

Company Overview

Pacific BMW is a family-owned Dealership operated in Glendale since 1982. We have a new state-of-the-art facility with upgrades, a clean and organized work environment. We are proud to be recognized as an honest, inviting and innovative business amongst the top Southern California dealerships. Our employee benefits include paid-time off, health insurance, complimentary life insurance, dental, vision, and supplemental insurance at group rates; 401k with matching employer contribution; tenured and accolated leadership team; and many opportunities for growth and development for all employees. 

Job Requirements  

• Minimum of one year of auto body shop or service advisor experience from a luxury brand required
• Insurance adjuster experience is preferred
• Passion for customer service, being able to show empathy in difficult situations 
• Enjoy assisting others, building rapport, and engaging in conversation  
• Experience as a phone operator or receptionist is required   
• Ability to type 40 wpm, handle dual screen monitor and multi-line phone system
• Proficient in computer literacy, more specifically in Microsoft 365
• Higher education is preferred   
• Armenian speaker is preferred   
• Current Driver's License with a clean driving record is a must      

Physical Requirements:  

• Surroundings: indoors in air-conditioned areas and inside the Collision Center where there is exposure to loud noises, car fumes and the weather
• Regularly: Sitting, standing, walking grasping, grabbing with hands, typing  
• Occassionally: bending, twisting, and/or stooping, kneeling and/or squatting, climbing stairs, lifting, reaching and lifting overhead, pushing and pulling      

Duties include:   

• Act as a point of contact for all collision center customers  
• Check-in vehicles for the shop, review forms, set expectations for repair quality and time frames
• Confirm coverage/liability statuses with insurance companies
• Update clients on their vehicle's repair status, repair progress and delays 
• Perform a premium vehicle delivery upon completion of repairs/review work performed
• Write basic cosmetic damage estimates for customers (up to $5,000)
• Confirm payments are in order for reach repair
• Work with Courtesy Vehicle Department to ensure loaner cars are swapped in a timely fashion
• Exceed customer expectations by being proactive and addressing their needs
• Assist the Body Shop with general office duties

Disclaimer:  

To qualify for employment, the top candidates must submit to a pre-employment investigation that includes a background check, MVR and drug testing. Pacific BMW is an Equal Opportunity Employer with a Drug-Free work environment.