Pacific Collision Center - Client Care Representative

Pacific BMW is seeking to hire a Client Care Representative to create a welcoming atmosphere and assist our clients at the Collision Center. This position reports to Andrew Batenhorst, Body Shop Manager. The department hours are Monday through Friday from 8 a.m. to 5 p.m. This is a full-time, 40-hour position paid hourly.

Company Overview

Pacific BMW is a family-owned Dealership operated in Glendale since 1982. We have a new state-of-the-art facility with upgrades, a clean and organized work environment. We are proud to be recognized as an honest, inviting and innovative business amongst the top Southern California dealerships. Our employee benefits include paid time off, health insurance, complimentary life insurance, dental, vision, and supplemental insurance at group rates; a 401 (k) with matching employer contribution; a tenured and accomplished leadership team; and numerous opportunities for growth and development for all employees. 

Job Requirements  

• Minimum of one year of auto body shop or rental car experience 
• Insurance adjuster experience is preferred
• Passion for customer service, being able to show empathy in difficult situations 
• Enjoy assisting others, building rapport, and engaging in conversation  
• Experience as a phone operator or receptionist is required   
• Ability to type 40 wpm, handle dual screen monitor and multi-line phone system    
• Proficient in computer literacy, more specifically in Microsoft 365
• Higher education is preferred   
• Armenian speaker is preferred   
• Current Driver's License with a clean driving record is a must      

Physical Requirements:  

• Surroundings: indoors in air-conditioned areas and inside the Collision Center where there is exposure to loud noises, car fumes and the weather
• Regularly: Sitting, standing, walking grasping, grabbing with hands, typing  
• Occassionally: bending, twisting, and/or stooping, kneeling and/or squatting, climbing stairs, lifting, reaching and lifting overhead, pushing and pulling      

Duties include:   

• Act as a point of contact for all collision center customers  
• Check-in vehicles for the shop, review forms, set expectations for repair quality and time frames
• Confirm coverage/liability statuses with insurance companies
• Update clients on their vehicle's repair status, repair progress and delays 
• Perform a premium vehicle delivery upon completion of repairs/review work performed
• Write basic cosmetic damage estimates for customers (up to $5,000)
• Confirm payments are in order for reach repair
• Work with Courtesy Vehicle Department to ensure loaner cars are swapped in a timely fashion
• Exceed customer expectations by being proactive and addressing their needs
• Assist the Body Shop with general office duties

Disclaimer:  

To qualify for employment, the top candidates must submit to a pre-employment investigation that includes a background check, MVR and drug testing. Pacific BMW is an Equal Opportunity Employer with a Drug-Free work environment.