What are the responsibilities and job description for the IT Help Desk Support position at Fincantieri Marine Group?
Fincantieri Marine Group is hiring an IT Help Desk Support in the Information Technology department at our Marinette WI location.
Fincantieri Marine Group
Fincantieri Marine Group (FMG) is a subsidiary of Fincantieri S.p.A. with a mission to build, repair, and sustain maritime vessels that proudly supply, service, and defend our nation and the world. Fincantieri offers rewarding careers to more than 20,000 employees across 4 continents within 20 shipyards. We are a world leader and shipbuilder of choice, constantly evolving to meet global megatrends in tourism, energy, and defense through innovative and competitive maritime solutions.
Position Summary
The position is responsible for delivering responsive technical support to end users, ensuring reliable operation of workplace technology through effective issue resolution and service management.
Domestic travel may be required.
Essential Functions
- Provide first-level onsite and remote support, troubleshooting Windows 11, Microsoft 365 (O365), and PC hardware/software issues.Utilize Service Now - help desk ticket tracking system
- Manage and resolve incidents by tracking and documenting tickets in an ITSM system
- Install, configure, and maintain desktops, laptops, peripherals, and user accounts.
- Deliver timely issue resolution by applying standard troubleshooting techniques, escalating as needed, and adhering to SLAs.
- Other duties as assigned