Twin Falls - PFR I

This job was posted by https://idahoworks.gov : For more information,

please see: https://idahoworks.gov/jobs/2506195

• How to apply:**Complete an Online Application at our
  
  

website[www.capedcu.com](http://www.capedcu.com/)for the specific job

opportunity that interests you. Resumes are not accepted in lieu of an

application.

• Role:**The**PFR I**promotes member financial well-being through
  
  

engaging members in meaningful conversations to resolve financial

inquiries, enrich the member\'s experience and deepen their relationship

with the Credit Union. This position processes transactions, handles

cash, account maintenance and/or troubleshooting, assists with new

memberships and various account and lending offerings, and educates

members on Credit Union products and services.

**Pay:**The pay for this position is**\$22.19 an hour.**

**Essential Functions & Responsibilities:**

• Assists members, guest members and potential members with their
  
  

account inquiries, performs cash and non-cash transactions and

Account Maintenance While Actively Listening To And Inquiring About

needs with the objective of providing the ultimate member experience

and value-added solutions.

• Assists members and potential members with new credit union
  
  

memberships, consumer account and consumer lending inquiries. Opens,

closes, converts and/or maintains member accounts, receives and

processes applications for all consumer lending offerings with the

objective of enriching the member experience and deepening their

relationship with CapEd.

• Resolves complex member inquiries with a focus on our Brand Promise
  
  

while utilizing and adhering to company policies. Researches and

explores potential solutions to provide alternatives for members.

Follows escalation processes to direct members to appropriate team

member as needed.

• Balances cash, checks and completes daily transactions, account
  
  

maintenance, and loan applications with minimal errors.

• Maintains expert knowledge of all credit union products, services,
  
  

and promotions.

• Contributes to efficient Credit Union operations by performing other
  
  

job-related duties as assigned.