What are the responsibilities and job description for the Business Analyst position at Fidelity TalentSource?
🚀 Now Hiring: Business Analyst – Customer Solutions
đź“Ť Covington, KY (Primary) | Merrimack, NH (Secondary)
📅 Hybrid Schedule (through September 1, 2026) → 100% onsite required after
đź’Ľ Contract via Fidelity TalentSource
❌ No C2C or third‑party submissions
Are you interested in serving the needs of millions of customers at Fidelity’s Workplace Investing by building best-in-class digital experiences for financial planning, investing, and retirement solutions?
As a Business Analyst in the Customer Solutions Chapter, you’ll join an Agile squad (“Ideators”) focused on delivering engaging client reporting & analytics experiences.
💡 What you’ll do:
- Partner with cross-functional teams (product, technology, legal, compliance, risk) to deliver business outcomes
- Gather and document business requirements and process improvements
- Define epics, user stories, and acceptance criteria
- Support Agile ceremonies (Sprint Planning, Reviews, Retros, etc.)
- Perform end-to-end Business Acceptance Testing and ensure quality delivery
🔧 What we’re looking for:
- 3–5 years of relevant experience
- Strong skills in workflow design, data analysis, and visualization
- Experience with Agile tools (Jira, Confluence, etc.)
- Excellent communication and stakeholder management skills
- Self-starter with strong attention to detail and ownership mindset
🌟 Why join?
Help deliver impactful solutions like 401(k)s, stock plans, and financial wellness tools that improve the financial well-being of millions.
Interested or know someone who’d be a great fit? Let’s connect!
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