Associate Director of HC and Outpatient

Brief Description

Job Summary

The Associate Director provides leadership and operational oversight for assigned programs within Fernbrook Family Center. This role bridges program-level operations with agency-wide systems by supervising staff, maintaining compliance, supporting program development, and ensuring high-quality service delivery. The Associate Director works collaboratively with Directors, administrative departments, and community partners to ensure program success and alignment with Fernbrook’s mission and standards.

Reports To

Director of the assigned program(s). If responsible for multiple programs, reports to the primary program’s Director and consults with other program Directors as applicable.

Supervisory Responsibilities

This position supervises clinical and program staff within assigned program(s). Supervision may include therapists, skills workers, case managers, interns, and program support staff.

Reasonable Accommodations

Fernbrook Family Center is committed to fostering an inclusive, supportive work environment. We value employees with lived experience relevant to the populations we serve. Reasonable accommodations will be provided to enable individuals with disabilities to perform essential job functions.

Duties And Responsibilities

• Provide day-to-day operational and administrative oversight for assigned program(s).
• Supervise and support clinical and program staff, ensuring professional development, effective service delivery, and adherence to agency policies.
• Ensure all staff within assigned programs receive the appropriate level of clinical supervision for their position and experience level.
• Collaborate with the Director of Clinical Training and Supervision for support and assignment of clinical supervisors as needed.
• Maintain program compliance with licensing, contractual, and documentation standards.
• Support program efficiency, including staff scheduling, productivity tracking, and managing client lists.
• Serve as a liaison between assigned programs and community partners (e.g., schools, counties, and referring agencies).
• Maintain relationships with county and community partners to ensure compliance with grant and contract requirements.
• Support program staff with onboarding, ongoing training, and skill development.
• Participate in program audits, quality assurance activities, and performance monitoring.
• Collaborate with Directors on program budgets, staffing needs, and coverage planning.
• Ensure program indicators and outcomes are tracked and reviewed for quality and performance improvement.
• Provide consultation and communication to other programs operating at the same site to promote collaboration and continuity.
• Participate in leadership and administrative meetings as assigned.
• Communicate and uphold Fernbrook’s mission, vision, and values in all program operations.
• Provide mental health services to children, adults, and families through individual, family, and group modalities.
• Meet productivity standards in regards to client-contact and each week attend mandatory program meetings, complete all paperwork, and travel between client sessions and meet required productivity benchmarks for client services and weekly billable expectations.
• Perform other duties as assigned by the Director or Executive Director of the assigned program(s).
  
  

Required Skills/Abilities

• Strong leadership, supervision, and team-building skills
• Knowledge of behavioral health documentation, billing, and compliance standards
• Excellent communication and organizational skills
• Ability to manage multiple priorities and programs simultaneously
• Collaborative and adaptable approach to problem-solving
• Commitment to ethical standards and Fernbrook’s mission
  
  

Physical Demands

• Extended periods of sitting, listening, observing, or using a computer.
• Occasional lifting of up to 15 pounds
  
  

Position Type and Expected Hours of Work

• Expected hours of work are flexible and generally occur between 7:00am – 7:00pm.
• Expected to travel to and from Fernbrook offices and other locations throughout the state based on organizational needs and responsibilities.
• Salaried employees work 40–43 hours per week; however, hours may be outside this range to complete projects and meet agency needs.
  
  

Education And Experience

• Minimum of one year of experience in a behavioral health setting
• Reliable transportation, a valid driver’s license, automobile insurance, and an acceptable driving record are required for positions involving community-based client contact.
• Must pass a criminal background check in accordance with agency and Department of Human Services requirements.
  
  

Preferred Education And Experience

• Experience with program management, compliance, and cross-departmental collaboration preferred
• Experience working with counties, schools, and/or community partners
• Bilingual
  
  

Program Assignment Addendum

Program Assignment

This Associate Director position provides leadership for the following program(s): __________________________

The Associate Director will fulfill all duties and responsibilities outlined above while ensuring compliance with the specific regulatory, clinical, and operational expectations for the assigned program(s).

EEO Statement

Fernbrook Family Center is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, ancestry, gender, gender identity, disability, pregnancy, age, military status, veteran status, genetic information, or any other category protected by law.

Other Duties

Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. At the request or discretion of the agency or the employee, these duties, responsibilities and activities may change, with notice as allowable depending on the request.