Client Care Team Member – Full Time/Part Time Options

The Client Care Team (CCT) performs a central role at Feller Behavioral Health (FBH). Responsibilities include coordinating client care, scheduling and collecting copays, supporting providers and administrative staff, providing office and administrative support, contributing to team development and other duties as needed.

Supervision: Reports to Business Manager and HR

Responsibilities:

Client Care

• Cultivate welcoming environment for clients as first and last point of contact
• Provide client intake functions
• Answer phone calls
• Complete and distribute Quote of Benefits (QOBs) on all new client intakes
• Schedule all new and returning appointments
• Ensure all client demographic, intake paperwork, insurance information, etc. are current
• Assist in billing and collection functions
• Collect client co-pays and self-pay fees at time of service
• Track and document all activities and events relating to client care
• Communicate and coordinate new intakes and scheduling changes with CCT
• Coordinate with evening CCT scheduling and duties
• Ensure daily Hand-Off information is communicated, received and followed

Provider Support

• Coordinate client scheduling and appointments with providers
• Anticipate, initiate and follow through on provider requests and support needs
• Maintain full clinical schedules by working with providers to create and update accurate and current Cancellation/Wait Lists
• Promptly communicate cancellation of appointments, schedule changes and request high-priority clients to fill openings
• Share all client communication promptly with their provider

Office and Administrative Support

• Open office each morning prior to therapists and client appointments
• Maintain a clean and orderly office environment
• Prepare for and properly close office prior to leaving each evening
• Perform assigned duties to support administration and staff
• Monitor and update supplies inventory and communicate needs to admin staff
• Ensure that COVID protocols are followed

Team Development

• Contribute to building team culture of positivity, integrity, respect, unity and pursuit of excellence
• Participate in continuous improvement to CCT and admin effectiveness
• Work to create and maintain a safe environment for sharing of thoughts and ideas
• Build rapport with CCT, providers and administrative staff

Job Type: Full Time.

Salary: $17.00 - $20.00 per hour

Full Time Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Holiday pay

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Thursday – 8AM-8PM
• Or Half Day Part time Shifts Mornings and Evenings

Ability to commute:

• Bountiful, Layton, and Farmington, UT
• Reliable commute to work

Work Location: In person

Job Types: Full-time, Part-time

Pay: $17.00 - $21.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Experience:

• Customer relationship management: 1 year (Required)
• Office management: 1 year (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person

Salary : $17 - $21