Manager Project Management Operations

FedPoint is seeking an experienced Manager, Project Management Operations (PMO) to lead enterprise-wide project management standards, practices, and execution. This role plays a key part in shaping project strategy, enabling project teams, and ensuring alignment between project execution and organizational objectives.

The Manager oversees a small team of Associate and Project Managers while also serving as a senior project manager on strategic initiatives. This is a highly visible, collaborative role that interacts regularly with senior leadership, cross-functional teams, and business partners.

Key Responsibilities

Leadership & People Management

• Lead, mentor, and develop a team of Project Managers and Associates.
• Partner closely with Senior Project Management leadership to ensure alignment in standards, coaching, and strategic direction.
• Set SMART goals for team members and provide ongoing feedback, coaching, and performance management.
• Support hiring, onboarding, talent development, and succession planning.
• Build strong working relationships and foster a culture that promotes collaboration, accountability, and professional growth.
  
  

Project Management Delivery

• Oversee key projects using best-practice methodologies, ensuring scope, timelines, and budgets are well defined and maintained.
• Develop and monitor project plans, milestones, risks, issues, and change control processes.
• Facilitate cross-functional communication and ensure documentation, action items, and deliverables are well organized and accessible.
• Deliver timely project status updates, presentations, and reporting to stakeholders and executive leadership.
  
  

Planning & Project Allocation

• Manage project intake, prioritization, communication, and change management processes across new and ongoing initiatives.
• Support project scoping, resource planning, and risk identification for the broader PMO team.
• Monitor project execution to identify deviations and develop mitigation or escalation plans as needed.
• Collaborate with leadership to balance workloads, optimize resource allocation, and ensure delivery expectations are met.
• Develop and manage the department’s annual budget in partnership with Finance.
  
  

Qualifications

• Bachelor’s Degree or equivalent experience preferred.
• 8 years managing large-scale, complex projects in benefits, insurance, financial services, or related industries.
• 7 years leading teams in a PMO, business analysis, development, operations, or technology environment.
• Strong experience with Agile methodologies (Scrum, Kanban), Waterfall, and hybrid delivery environments.
• Proficiency with project management tools such as Jira, Confluence, Microsoft Office, and SharePoint.
• Relevant certifications such as PMP, CSM, CSPO, or RTE are preferred but not required.
  
  

Skills & Competencies

• Proven leadership abilities with strong relationship management and team-development skills.
• Strong business acumen with the ability to manage competing priorities and solve complex problems.
• Excellent written, verbal, and presentation communication skills.
• Ability to translate complex concepts for diverse audiences, including executives.
• Highly collaborative, with the ability to influence cross-functional teams and external partners.
• Expertise in project frameworks (Waterfall, Agile, Kanban, Scrum) and operational reporting (KPIs/Metrics).
  
  

Schedule: Monday through Friday, Hybrid - Requiring 2 days in office

Location: Portsmouth, NH

About The Department

The Project Management team supports enterprise operations by delivering project management expertise across IT, product development, security, audits, and large-scale service initiatives. The team partners closely with Business Units, Information Risk Management, Compliance, Technology, Business Development, and external partners to drive strategic value and optimize organizational performance.

About FedPoint

FedPoint creates and operates digital benefits marketplaces that make it easy for our millions of federal and military customers to understand, select, and use their benefits. A subsidiary of John Hancock Life & Health Insurance Company, FedPoint was founded in 2002 and is headquartered in Portsmouth, NH. To learn more, visit fedpointusa.com.

Why Join Us?

At FedPoint, our mission is to create and deliver world-class benefits experiences for our customers, clients, and business partners.

We offer a dynamic work environment where innovation and collaboration are encouraged. You'll have the opportunity to make a significant impact while honing your skills and advancing your career.

In addition to working for a company with great people and an excellent reputation, what’s in it for you?

• Generous 401k plan: 100% match of employee's contribution, up to a maximum of 6% salary, vests immediately.
• Bonus Opportunity: Qualifying employees can earn up to 7% of their salary, based on company performance. (Inquire about eligibility with our recruiter)
• Lots of paid time off: 3 weeks’ vacation, 7 sick days, 3 personal days, and 12 paid holidays!
• Competitive benefits include health, dental, vision, disability, life, legal, flexible spending account (FSA) and Health Savings Account (HSA) options.
• 6 weeks fully-paid parental leave
• Tuition reimbursement program to support career goals.
• Corporate giving and matching gifts program.
• Volunteer program: Paid time off to volunteer and company-organized volunteering opportunities.
• A wide variety of personal, professional, and career development programs.
• Comprehensive wellness program offering a variety of resources and activities to help support your well-being in the following areas: career, financial, mental, emotional, physical, social and community.
  
  

All offers of employment with FedPoint are conditional upon satisfactory completion of a pre-employment background check.

FedPoint is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call (603) 433-4500. Equal Employment Opportunity (EEO) Poster Family and Medical Leave Act (FMLA) Poster Employee Polygraph Protection Act Poster