What are the responsibilities and job description for the Outside Sales, Parts & Service position at Federal Signal?
Outside Sales, Parts & Service
This position is responsible for driving and supporting parts and service sales growth and providing exceptional customer support within the territory. Typical activities will include calling/visiting customers, prospecting new customers and developing strong relationships, preparing estimates, providing product demonstrations and acting as a solutions-provider to customers.
BUSINESS UNIT: Joe Johnson Equipment LLC, operating as Kinloch Equipment
EMPLOYMENT TYPE:
- 1 Vacancy – New Role
- Permanent/Full-Time
- Field Based
TOTAL REWARDS OVERVIEW:
- Competitive Base Salary Quarterly Bonus Opportunity
- Premium Health Insurance Benefits
- Paid Vacation and Paid Personal Days
- 10 Company Paid Holidays
- 401(k) Employer matching
ABOUT YOU:
- Must have excellent communication skills
- Strong sales acumen and customer service skills
- Strong understanding of sales processes
- Self-motivated, results orientated and motivated to exceed targets
- Ability to plan and execute assignments with general guidelines and work independently
POSITION REQUIREMENTS/QUALIFICATIONS:
Education/Certification:
- Post-Secondary Diploma in Business Administration or a related program OR equivalent professional experience
- Valid driver’s license with a clean driver’s record
- Must be able to pass a pre-employment background check
Experience:
- 3 years’ experience in a Customer Service Representative/Sales role or a related position
- Experience using Customer Relationship Management (CRM) software
- Experience analyzing sales data and forecasting future sales
- Experience developing sales strategies
- Previous exposure to heavy equipment or related industry
POSITION RESPONSIBILITIES:
- Service existing accounts and ensure effective and continuous customer communication/ interaction
- Prospect and assess territory for potential new customers
- Promote and sell represented product lines throughout the territory
- Prepare quotations for customers, follow up on sales and process orders
- Acquire and update customer information to ensure up to date customer database
- Establish and execute on a weekly customer visit plan
- Conduct regular visits to customers’ job site/ field to inspect machines/ fleets and leverage parts sales opportunities by offering reliable solutions to customers’ requirement
- Promote promotional products and campaigns
- Determine customer needs through communicating available service or products, listen to customer concerns, and develop a service solution to best serve the customer
- Remain knowledgeable of company’s products, market and industry trends, competitors, and leading customer strategies
- Analyze current sales, determine additional areas for potential sales, develop strategies to acquire those sales
- Produce territory analysis reports on applicable market
- Log all calls in CRM and communications with customers to allow for seamless customer support
- Develop and present parts and service packages to customers
- Proactively seek opportunities for new sales growth
- Increase year over year part sales growth, parts gross margin and diversification in product and customer base
- Collaborate with Sales and Service departments to ensure effective and seamless customer support within the territory for overall JJE solutions
- Complete additional tasks as assigned
OTHER DETAILS
Work Environment:
- Office environment
- Warehouses, factories, construction site environments
Travel Expectations:
- 90% Travel within assigned territory
- Travelling between JJE branch and clients, visiting warehouses, factories and worksites
Our Core People Values
Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation and Ambition
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If you are looking for a new opportunity, then we at Joe Johnson Equipment welcome your application. We encourage applications from all qualified persons, however only those who are being considered for the position will be contacted.
If you are contacted for an interview and require any accommodation, please notify HR in advance and we will provide applicable accommodation.
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