Parts & Service Outside Sales Representative

Job Type

Full-time

Description

Purpose

Build customer relationships by traveling to customer locations to perform follow-up activities on complete goods, parts and service sales, address customer concerns, promote aftermarket sales, furnish technical support where applicable and collect profiling information to enhance customer experience.

Responsibilities

• Markets parts and service sales such as extended warranties, maintenance plans, machine inspections, overhauls, standard job quotes, and special parts promotions
• Performs follow-up calls at customer locations on complete goods and parts and service sales
• Addresses customer concerns and resolves problems effectively and satisfactorily
• Profile customer’s machines, vehicles, and demographic information
• Participates in product presentations at customer clinics, pre-Expo Meetings, John Deere Days and meetings held outside the dealership
• Assists the Sales department with after-sales calls to ensure equipment operates to the customer’s satisfaction
• Provides limited technical support where applicable
  
  

*Under the American with Disabilities Act, an employee must be able to perform the essential functions of this position with or without a reasonable accommodation, as well as possess the skills, experience, education, and other job-related requirements necessary for the position. If an employee has a disability, the company will engage in an interactive discussion with the employee to determine if reasonable accommodation that does not create an undue hardship for the company is available.*

Requirements

Experience, Education, Skills and Knowledge

• 2 years’ experience in an agricultural or turf related role with involvement in activities such as sales, service, training, or other related work
• Experience creating positive relationships with the community, customers, and dealership personnel
• Experience using standard desktop load applications such as Microsoft Office and internet applications