What are the responsibilities and job description for the Account Manager position at Fedelta Home Care?
Fedelta Home Care, founded in 2004, is the leading provider of high-quality home care services in the Pacific Northwest. Driven by trust, care, and compassion, the company is dedicated to helping aging individuals live comfortably and independently at home for as long as possible. With a name that reflects its Italian roots, meaning loyalty and fidelity, Fedelta Home Care understands the challenges families face and strives to preserve unity and peace of mind during difficult times. Our commitment is to deliver exceptional service with a focus on improving the lives of those we serve.
This is a full-time, on-site role for an Account Manager located in Seattle, WA. The Account Manager will build and maintain relationships with clients, assess their needs, and deliver customized solutions. Responsibilities include managing client accounts, ensuring exceptional customer service, resolving inquiries, and collaborating with internal teams to support care delivery. The role also involves identifying opportunities to drive client satisfaction and achieve business goals.
- Strong client relationship management and customer service skills
- Excellent communication, problem-solving, and interpersonal abilities
- Organizational skills with the ability to manage multiple accounts and tasks simultaneously
- Experience in sales, business development, or account management is preferred
- Familiarity with the home care industry and understanding of client-centric operations is a plus
- Bachelor's degree in Business, Healthcare Administration, or a related field preferred
- Proficiency in relevant software tools and CRM platforms