What are the responsibilities and job description for the Customer Service Intern position at FC Tulsa?
Customer Service Intern – Ascension St. John Sportsplex (FC Tulsa Training Facility)
Location: Tulsa, Oklahoma
Department: Guest Services / Facility Operations
Reports To: Operations Manager
Employment Type: Internship (Unpaid, Event-Based)
About Ascension St. John Sportsplex
Ascension St. John Sportsplex, part of the FC Tulsa Training Facility, is Tulsa’s premier multi-sport and entertainment complex. The Sportsplex hosts a wide variety of tournaments, leagues, and community events throughout the year, providing a vibrant and family-friendly atmosphere for athletes and guests alike.
This internship offers a hands-on opportunity to gain real-world experience in customer service, facility operations, and event management within a fast-paced sports environment. Interns will work closely with Sportsplex staff while developing professional skills applicable to careers in sports, hospitality, and operations.
Internship Summary
The Customer Service Intern supports the daily guest service and event operations of Ascension St. John Sportsplex. This role provides experiential learning through front desk support, guest interaction, and event assistance while observing and participating in facility operations.
This internship is designed as a learning and evaluation opportunity. Successful interns may be considered for future paid customer service or operations roles based on performance, availability, and organizational needs.
The ideal intern is personable, organized, eager to learn, and interested in gaining experience in sports facility operations.
Key Responsibilities
This is an unpaid internship intended for educational and experiential purposes. Academic credit may be available if coordinated through the intern’s institution.
Equal Opportunity Statement
Ascension St. John Sportsplex is an equal opportunity organization. All qualified applicants will receive consideration without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Location: Tulsa, Oklahoma
Department: Guest Services / Facility Operations
Reports To: Operations Manager
Employment Type: Internship (Unpaid, Event-Based)
About Ascension St. John Sportsplex
Ascension St. John Sportsplex, part of the FC Tulsa Training Facility, is Tulsa’s premier multi-sport and entertainment complex. The Sportsplex hosts a wide variety of tournaments, leagues, and community events throughout the year, providing a vibrant and family-friendly atmosphere for athletes and guests alike.
This internship offers a hands-on opportunity to gain real-world experience in customer service, facility operations, and event management within a fast-paced sports environment. Interns will work closely with Sportsplex staff while developing professional skills applicable to careers in sports, hospitality, and operations.
Internship Summary
The Customer Service Intern supports the daily guest service and event operations of Ascension St. John Sportsplex. This role provides experiential learning through front desk support, guest interaction, and event assistance while observing and participating in facility operations.
This internship is designed as a learning and evaluation opportunity. Successful interns may be considered for future paid customer service or operations roles based on performance, availability, and organizational needs.
The ideal intern is personable, organized, eager to learn, and interested in gaining experience in sports facility operations.
Key Responsibilities
- Greet guests, teams, and visitors in a professional and friendly manner under staff supervision.
- Assist as a first point of contact for phone calls, emails, and in-person inquiries.
- Support player, coach, and team check-ins for tournaments, leagues, and facility rentals.
- Assist with front desk operations, including registration and guest flow.
- Observe and support cashless or supervised transactions as applicable.
- Help maintain a clean, organized, and welcoming front desk and lobby area.
- Provide guests with basic event and facility information, including schedules and directions.
- Support event staff with operational needs such as registration, signage, setup, or breakdown.
- Communicate with supervisors and team members to ensure consistent guest service.
- Learn and uphold facility policies to help maintain a safe and enjoyable environment.
- Practical customer service experience in a live event environment
- Exposure to sports facility operations and event management
- Development of professional communication and teamwork skills
- Understanding of front desk systems, scheduling, and guest flow
- Current student or recent graduate preferred (high school seniors considered).
- Interest in sports, hospitality, customer service, or facility operations.
- Strong communication and interpersonal skills.
- Willingness to learn and take feedback.
- Ability to multitask and remain professional in a busy environment.
- Basic computer proficiency.
- Availability to work evenings and weekends based on event schedules.
- Reliable transportation and punctual attendance.
This is an unpaid internship intended for educational and experiential purposes. Academic credit may be available if coordinated through the intern’s institution.
Equal Opportunity Statement
Ascension St. John Sportsplex is an equal opportunity organization. All qualified applicants will receive consideration without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.