PATH Case Manager

Position Summary

Under the Direction of Project Manager, the PATH Case Manager works to reduce or eliminate homelessness for people with serious mental illness and/or substance use disorders who are homeless or at imminent risk. Work includes street outreach, case management, referral/coordination of services, and assistance securing temporary or permanent housing.  This position also provides on-going case management to individuals in need of additional support and services facilitation.

Essential Job Duties and Responsibilities

• Conduct outreach activities to locate individuals who are homeless or at imminent risk
• Determine the needs and available resources for individuals identified
• Provide case management to individuals to facilitate access to appropriate social services including mainstream benefits, (SNAP, TANF, Medicaid, Medicare), mental health services, drug and alcohol services, community integration services, and other appropriate resources as required based on individual need
• Work with clients to develop individual goals, plans and budgets and provide referrals to programs that will assist clients in achieving their plan
• Ensure on-going case management for clients in accordance with funder, agency and program standards and guidelines
• Develop and maintain relationships with community housing resources and landlords.
• Completes home inspections to ensure structures meet HSQ standards
• Conducts regular client visits to determine individual progress, identify issues, and ensure needed services are being delivered
• Establishes supportive and understanding relationships with clients
• Completes all state and agency required training
• Performs other related duties as assigned

Education/Experience

• Three or more years in a human services role required
• Experience dealing with individuals with serious mental illness and/or substance use disorder
• Comfortable conducting outreach and meeting homeless individuals “where they are”
• Experience in social service case management preferred
• Experience in case documentation and file maintenance preferred

• Ability to establish and maintain rapport and cooperation with clients
• Ability to protect client confidentiality in accordance with applicable regulations
• Ability to communicate with clients who may have learning disabilities or barriers to understanding
• Ability to communicate well via telephone
• Ability to plan and organize daily work
• Ability to listen and understand information and ideas presented verbally or in writing

Computer Skills

• Intermediate MS Office skills including Word, Excel, and PowerPoint
• Experience using customer relations systems preferred
• Experience using electronic timekeeping preferred

Additional Requirements

• Must possess a valid driver’s license and acceptable driving record
• Must have reliable transportation to facilitate outreach visits
• Ability to successfully pass Federal and State criminal background check and State of Pennsylvania Child Abuse screening

Key Performance Measures

• Meets project goals relating to number of clients served and quality of service delivered
• Maintain above average client ratings on customer/client surveys
• Delivers services within program scope and within projected budget and timeline

Physical Requirements

Work is performed in multiple settings including streets and homeless encampments as well as in client homes which requires the ability to climb stairs and traverse terrain.  Some work is performed in an office setting requiring the ability to sit or stand for prolonged periods of time.  Some light lifting, carrying, pushing, or pulling are required to carry visiting materials and perform basic office functions. Requires manual dexterity to use a keyboard and enter client/business information.