What are the responsibilities and job description for the Human Resources Specialist position at Fay Financial?
The Fay Group is a fully integrated real estate and mortgage services firm, bringing together the strength and expertise of two complementary holding companies – Fay Financial and Genstone Holdings. Since its founding in 2008 as a special servicer, The Fay Group has grown into a diversified enterprise overseeing more than $46 billion in assets on behalf of over 50 institutional clients. Powered by data, technology, and a team of 1,100 professionals across 10 U.S. locations, the organization delivers coordinated solutions across the full spectrum of real estate and lending services – including loan servicing, property management, mortgage originations, renovations, and insurance.
Built on a foundation of integration and execution, Genstone delivers turnkey support for property acquisition, improvement, and performance optimization. Its services are aligned to serve the full lifecycle of a real estate investment – whether for individual investors or large-scale portfolios – ensuring efficiency, transparency, and long-term value creation. By leveraging shared resources across The Fay Group, including legal, compliance, and technology infrastructure, Genstone provides scalable solutions that adapt to dynamic market conditions and help maximize asset returns for both homeowners and clients.
The HR Specialist supports the design, delivery and ongoing facilitation of Human Resource (HR) services, programs, transactions, projects and initiatives on behalf of the HR Team. The role serves as the first point of contact for employee outreach and inquiries; manage process and workflows related to the employee life cycle; and provide project/ program support to members of HR Leadership.
Reporting to the VP, HR, this position is responsible for administering assigned HR workflows, transactions, and programs to the organization and performs audit and/ or quality reviews to ensure accuracy of data/ information collected and distributed by the HR Team. The role tracks, reports and distributes related HR data and reporting for assigned areas of responsibility.
Success in this position requires strong business, financial and technical acumen; strong communication skills, effective analytical and problem solving abilities; and the ability to effectively prioritize and manage stakeholder requests.
Qualifications Include
Featured Benefits
The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.
At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify.
Built on a foundation of integration and execution, Genstone delivers turnkey support for property acquisition, improvement, and performance optimization. Its services are aligned to serve the full lifecycle of a real estate investment – whether for individual investors or large-scale portfolios – ensuring efficiency, transparency, and long-term value creation. By leveraging shared resources across The Fay Group, including legal, compliance, and technology infrastructure, Genstone provides scalable solutions that adapt to dynamic market conditions and help maximize asset returns for both homeowners and clients.
The HR Specialist supports the design, delivery and ongoing facilitation of Human Resource (HR) services, programs, transactions, projects and initiatives on behalf of the HR Team. The role serves as the first point of contact for employee outreach and inquiries; manage process and workflows related to the employee life cycle; and provide project/ program support to members of HR Leadership.
Reporting to the VP, HR, this position is responsible for administering assigned HR workflows, transactions, and programs to the organization and performs audit and/ or quality reviews to ensure accuracy of data/ information collected and distributed by the HR Team. The role tracks, reports and distributes related HR data and reporting for assigned areas of responsibility.
Success in this position requires strong business, financial and technical acumen; strong communication skills, effective analytical and problem solving abilities; and the ability to effectively prioritize and manage stakeholder requests.
Qualifications Include
- Bachelor’s degree in Human Resources or related field (or equivalent combination of years of experience with High School diploma/ GED)
- 1-3 years’ experience in Human Resources
- Previous experience working in a matrix environment preferred
- Strong technical skills and demonstrated experience with MS Office to include Outlook, Excel, Word and PowerPoint; experience with HRIS platforms preferred
- Strong verbal and written communication skills with the ability to effectively interact with all levels of individuals both internal and external to the organization
- Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization
- Client focused with strong execution skills and results orientation
- Strong organization and planning skills; ability to effectively multi-task and prioritize activities
- Collaborative workstyle; demonstrated ability to work effectively with cross-functional teams
- Strong analytical skills; solid problem-solving abilities coupled with sound judgment
- High learning agility; strong research and assessment skills
- Demonstrated ability to quickly establish credibility, coupled with the ability to recognize and support individual preferences and priorities
- Strong time management skills; effective at working under tight deadlines in a fast-paced, dynamic environment
- Strong attention to detail; strong compliance orientation; high quality of work product
- Self-directed; comfortable working with ambiguity and uncertainty
- Flexible, open to change
Featured Benefits
- Medical, Dental and Vision Insurance
- Company Paid Life Insurance
- Disability Insurance
- Pet Insurance
- 401k Program with Employer Matching
- 3 Weeks Paid Time Off (PTO)
- Paid Holidays
- Wellness Initiatives
- Employee Assistance Program
- The hiring range for this position is between $23.17-$31.25 per hour.
- This position is eligible for an annual discretionary bonus
The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.
At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify.
Salary : $23 - $31