Supportive Housing Residential Manager

Job Title: Supportive Housing Manager – Avon 

Location: Avon, CT 
Employment Type: Full-Time, (FLSA) Exempt

Schedule: 1^st Shift, M-F, Flexible, including evening and weekend availability to support needs of program (40 hours/week)

Salary: $ 63,000 annually

Reports To: Supportive Housing Coordinator & Supportive Housing Director
Department: Residential Supportive Housing Services

About the Role:

Favarh is seeking an independent, compassionate, creative and organized Supportive Housing Manager (SHM) to lead our inclusive supportive housing apartments in Avon, CT. In this role, you will work closely with our Supportive Housing Director and Supportive Housing Coordinator to oversee operations, supervise staff, coordinate individualized supports (ADLs, transportation, employment), and ensure the success of this community-based housing for adults with intellectual and developmental disabilities (I/DD) while adhering to DDS policies and Favarh standards. This is one of Favarh’s inclusive housing developments, offering integrated, person-centered living options in the heart of Farmington Valley and surrounding towns.

About Favarh:

Founded in 1958, Favarh – The Arc of the Farmington Valley is a nonprofit organization supporting individuals with intellectual and developmental disabilities (I/DD) in living as independently and inclusively as possible.

Our Mission:

To help each person achieve their personal best.

Our Vision:

A future where every person with an I/DD lives in the community with the support they need to thrive.

What We Offer:

Full-Time Employee Benefits:

• Generous Paid Time Off (PTO) –increasing with tenure
• Paid Holidays
• Medical Insurance – tiered cost structure based on years of service
• Free Dental, Vision, Life Insurance, Long-Term Disability
• 403(b) Retirement Plan with employer contribution up to 12%
• EBHRA Health Reimbursement Plan – funded by the employer ($2,150 annually)
• Public Service Loan Forgiveness (PSLF) Eligible Employer
• Employee Referral Bonus Program
• Discounted Offsite Fitness Membership with Health Trax and other programs
• Comprehensive training and professional development
• Employee Assistance Program (EAP)
• Internal Advancement Opportunities

Key Responsibilities:

Program Operations & Participant Support:

• Oversee daily operations of the Canton Supportive Housing program
• Coordinate & Oversee tenant move-ins, orientation, and transition planning

• Create and manage individualized schedules for ADLs, transportation, employment, recreation, and medical appointments
• Provide life-skills coaching and individualized support; refer clinical concerns as needed
• Ensure timely completion of medical, psychiatric, and dental appointments according to DDS guidelines and individuals health and medical needs 
• Coordinate and maintain participant records in compliance with DDS standards
• Assist in habilitation and case coordination activities as needed
• Assist individuals with respect to financial oversight, including budgeting, bill paying and redeterminations as assigned. 

Staff Supervision & Development:

• Directly supervise Supportive Housing Assistant Manager, Medical Liaison, and DSPs
• Participate in hiring, training, scheduling, and performance management of staff
• Provide ongoing training and “on-the-floor” coaching in accordance with Favarh and DDS Quality Assurance guidelines
• Ensure staff compliance with Medication Administration, First Aid/CPR, PMT, and all mandated training courses

Quality Assurance & Compliance:

• Utilize & monitor documentation in Therap to ensure complete and accurate billing (EVV), service delivery, and daily logs
• Monitor participant finances and ensure spending aligns with approved budgets
• Participate in PRC/HRC process, reviews, audits, and other regulatory processes as assigned
• Maintain program documentation, safety protocols, and purchasing in line with agency policy and DDS regulations
• Monitor use of agency vehicles and ensure driver compliance with Favarh policy
• Ensure EVV documentation aligns with Therap records

Communication & Community Engagement:

• Maintain regular communication with families/guardians, team members, internal departments and external service providers
• Coordinate participant and family orientation to the program
• Act as liaison between families, healthcare providers, neighbors, local groups, and the broader community to promote inclusion and awareness 

Minimum Qualifications:

• Bachelor’s degree preferred or equivalent experience in human services, residential, or IDD-related field
• Minimum 3 years of supervisory experience in a residential or supportive housing setting
• Medication Administration Certification (required within 3 months of hire)
• Certifications in PMT, CPR/First Aid/AED and DDS Medication Administration Certification (or must obtain within 60 days)
• Familiarity with DDS regulations, EVV, Therap, Microsoft Office, Excel and electronic scheduling systems
• Strong organizational, interpersonal, and communication skills
• Valid Connecticut Driver’s License with a clean driving record (REQUIRED)
• Must meet Favarh transport driver approval (Ride Share eligibility)

Physical & Work Environment Requirements:

• Ability to stand, walk, and move frequently during program oversight
• Must be able to operate agency vehicles
• Occasional lifting/moving of materials may be required – must be able to lift up to 75 lbs.
• Work takes place in apartments, community settings, and office environments

Why Join Us?

As a Supportive Housing Manager at Favarh, you will lead a team that helps individuals with I/DD live fulfilling, independent lives in their own homes and community. This is a chance to be part of something transformative-a unique opportunity to shape a new program, contribute to innovative housing solutions, and make a meaningful difference every day. If you’re passionate about supporting independence, driving quality, and building inclusive housing programs, we want to hear from you.

Ready to Make an Impact?

Apply today to support a mission-driven organization that values inclusion, integrity, and innovation.

🔗 Visit us at: www.favarh.org/careers 

Favarh is an Equal Opportunity Employer and celebrates diversity in our workplace. We are committed to creating an inclusive environment for all employees.
We participate in the E-Verify program to confirm employment eligibility of all newly hired employees.