What are the responsibilities and job description for the Customer Service Representative position at Farmers Insurance Group?
Customer Service Representative – Insurance
Looking for a career where helping people is your job – not just answering phones?
Farmers Insurance – Team North Star is looking for friendly, dependable people who genuinely enjoy helping others. Our Customer Service Representatives play an important role in building relationships with clients, solving problems, and creating exceptional experiences every day.
If you’re someone who enjoys being organized, working with people, and being part of a supportive team, we’d love to meet you!
What You’ll Do
- Help clients with policy changes, billing questions, and everyday insurance needs
- Answer questions and provide personalized support with confidence and care
- Build lasting relationships through exceptional customer service
- Work alongside sales and service team members to ensure client has great experiences
- Keep customer information organized and up to date
- Continue learning and growing your insurance knowledge
What We Offer
- Competitive salary
- Monday – Friday schedule
- Paid time off and company holidays
- Supportive, team-focused culture
- Hands-on training and ongoing development
- Opportunities for career growth within Farmers Insurance
- Licensing support to obtain required insurance licenses
What We’re Looking For
- A positive attitude and a passion for helping people
- Excellent communication and relationship-building skills
- Strong organizational and problem-solving abilities
- Someone who enjoys learning and taking on new challenges
- Customer service experience preferred
- Insurance experience is helpful but not required
Why Team North Star?
AT Team North Star, we believe insurance is ultimately about people. Every conversation is an opportunity to make someone’s day easier, solve a problem, or provide peace of mind.
We’re proud to foster a collaborative environment where team members are supported, encouraged to grow, and recognized for the difference they make.
If you’re looking for a career – not just another customer service role – we’d love to hear from you!
Pay: $45,000.00 - $70,000.00 per year
Benefits:
- Flexible schedule
- Paid time off
- Professional development assistance
- Tuition reimbursement
Application Question(s):
- With insurance licensing courses provided to you at no cost, are you willing to obtain your insurance license for this job?
Ability to Commute:
- Minneapolis, MN 55447 (Required)
Work Location: In person
Salary : $45,000 - $70,000