What are the responsibilities and job description for the Customer Service Representative position at Farmers Insurance District 04?
Job Description
We are looking for a motivated and customer-focused Customer Service Representative to join our growing Insurance agency. In this role, you’ll be the first point of contact for our clients—helping them with policy changes, answering coverage questions, and ensuring a positive overall experience.
This is a great opportunity for someone who enjoys helping people, thrives in a fast-paced environment, and wants to grow within the insurance industry. Apply for the position today by completing the form and completing the assessment.
Benefits
Annual Base Salary Commission Bonus Opportunities
Flexible Schedule
Mon-Fri Schedule
Career Growth Opportunities
Hands on Training
Responsibilities
At Eric Roth Farmers Insurance, we prioritize your peace of mind through tailored insurance solutions. Our professional team is dedicated to understanding your unique needs, offering comprehensive coverage that fits your lifestyle. With a commitment to integrity and community engagement, we foster a welcoming atmosphere where both clients and employees thrive.
We are looking for a motivated and customer-focused Customer Service Representative to join our growing Insurance agency. In this role, you’ll be the first point of contact for our clients—helping them with policy changes, answering coverage questions, and ensuring a positive overall experience.
This is a great opportunity for someone who enjoys helping people, thrives in a fast-paced environment, and wants to grow within the insurance industry. Apply for the position today by completing the form and completing the assessment.
Benefits
Annual Base Salary Commission Bonus Opportunities
Flexible Schedule
Mon-Fri Schedule
Career Growth Opportunities
Hands on Training
Responsibilities
- Process customer policy change requests.
- Handle all incoming claim calls from customers and follow-up.
- Complete Evidence of Insurance requests.
- Immediately greet all customers, entering the office, in a friendly and helpful manner.
- Take premium payments from customers.
- Ask each customer for referrals and explain our referral program.
- Treat each customer contact as a cross and up-sell opportunity including financial products.
- Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
- Answer incoming phone calls on the first ring.
- Return all phone messages promptly.
- Maintain knowledge of new products and services.
- Provide exceptional customer service and support.
- Be outstanding at relationship building.
- Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
- Possess an upbeat, positive and enthusiastic attitude.
- Proficiency to multi-task, follow-thru and follow-up.
- Excellent Communication/interpersonal skills.
- Must have ability to multi-task.
- Professional phone etiquette.
- Excellent Spelling and Grammar skills.
- Great Customer Service Skills.
- Works well with other employees and is a team player with a positive attitude.
- A Property & Casualty insurance license is required.
- Strong work ethic and leadership skills.
- Minimum 3-5 years prior sales experience is preferred.
At Eric Roth Farmers Insurance, we prioritize your peace of mind through tailored insurance solutions. Our professional team is dedicated to understanding your unique needs, offering comprehensive coverage that fits your lifestyle. With a commitment to integrity and community engagement, we foster a welcoming atmosphere where both clients and employees thrive.