Beverage Systems Field Service Specialist

Beverage Systems Field Service SpecialistAbout the role

Join Farmer Brothers’ Revive™ Service & Restoration team, where experts keep coffee and tea programs running flawlessly. As a field specialist, you’ll install, service, and remove commercial coffee brewing and beverage dispensing equipment for a defined customer base. You’ll manage your parts inventory, complete each service call with accurate documentation, and close out work orders on time.

A day in the life

• Start your day reviewing scheduled and unscheduled service calls, loading your vehicle with the right spare parts and tools.
• Drive within your assigned territory (typically a 100-mile radius) to install, repair, or remove brewing and dispensing equipment.
• Handle preventative maintenance, site surveys, new installs, and emergency service with professionalism and urgency.
• Participate in the after-hours/weekend on-call rotation to support customers when they need it most.
• Maintain inventory levels and reorder parts within replenishment guidelines so you’re always ready for the next call.
• Complete the call closure process thoroughly, including accurate notes, invoice details, and obtaining all required customer signatures.
• Coordinate and assist with planning, scheduling, and executing equipment installations.
• Communicate promptly and clearly with customers and internal teams, sharing feedback and requests to help improve programs.
• Follow service-level agreements and prioritize tasks to meet expectations and timelines.
  
  

Schedule

Monday–Friday, 8:00 a.m.–5:00 p.m., with an on-call rotation that includes weekends.

Travel

Regular driving within a 100-mile radius in most markets; occasional regional travel may be required.

QualificationsEducation & Experience

• High school diploma or equivalent required
• 3 years of mechanical/technical experience required
• Foodservice experience preferred
• Preferred exposure to electrical, plumbing, HVAC, and use of test meters
• Valid driver’s license with a clean driving record
• Comfortable traveling within a 100 mile radius of the branch location
• Strong troubleshooting and diagnostic abilities
• Ability to lift up to 60 lbs frequently
• Skilled at balancing scheduled and unscheduled work, including emergency calls, PMs, surveys, and installations
  
  

Personal & Professional Skills

• Clear written and verbal communication
• Customer-first mindset
• Aligned with business goals and able to support them in daily work
• Aptitude for spotting issues and opportunities
• Applies new knowledge and skills quickly on the job
• Self-aware and considerate of the impact on others
• Active listener who communicates effectively with customers and management
• Proactively identifies opportunities to grow the business
• Builds rapport and collaborative relationships with customers
• Sound business judgment and decision-making
• Works independently with minimal supervision
• Collaborative team player
  
  

Why Revive™

You’ll be part of a trusted service organization dedicated to keeping beverage programs performing at their best—day in and day out.