What are the responsibilities and job description for the Jr. Field Service Technician position at Generac Power Systems?
We are Wolverine Power Systems, a leader in industrial power solution sales, service, and rentals.
Powering Michigan since 1997, we pride ourselves on an ongoing tradition of providing excellent products and outstanding service for our customers. We are a full-service distributor of Generac equipment and solutions providing sales, service and rentals.
Our success is directly tied to our employees’ professional growth and personal well-being. Employees are encouraged to be innovative and are valued as an integral part of our team. We provide individuals the opportunity to work in a fast-paced agile work environment where their work makes a difference in people’s lives and their own.
The Jr. Field Service Technician is responsible for supporting the Field Service Technician in performing start-ups, installations, diagnostics, repairs, and preventative maintenance on generators and transfer switches. You will assist with both mechanical and electrical aspects of service and gain hands-on experience in generator theory and operation. You will learn to accurately record all services performed, mileage, expenses, and billable hours. You will develop proficiency in using required tools and following standard procedures to ensure work is completed accurately, thoroughly, and on time. This role requires a commitment to working outdoors in various weather conditions. You will also support inside operations such as dispatching, service coordination, parts handling, and warehouse duties. You will be expected to work effectively with both internal team members and external customers.
What's the job?
- Executes, in part, the Field Service Technician’s process
- Assists with single/multiple Genset and transfer switch installations (start-up’s), diagnosis, troubleshooting, repairs and maintenance – both mechanical and electrical
- Acquires the knowledge in generator theory and operation
- Understands accurate record keeping of all services performed, mileage, expenses, and bill-able hours
- Learns proficiency in utilizing required tools and standard procedures for accurate, timely, and complete work
- Realizes the importance of maintaining a company vehicle and associated inventory in the vehicle
- A commitment to work outside in the elements
- Miscellaneous inside work including dispatch, service, part maintenance, warehouse duties
- Ability to work cohesively with internal and external customers
- Continually evaluates current and future processes while being mindful of cost and spending
Minimum Qualifications
- High School Diploma or Equivalent will be completed with in 1 Year
- Mechanical / Electrical aptitude
- Maintain a valid Driver’s License
- 1 Year of Customer Service experience
Compensation:
Wolverine Power Systems is committed to fair and equitable compensation practices. This compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications and geographic location. This role is eligible for variable compensation including short-term and long-term incentives.
This position includes a comprehensive benefit package that includes medical, dental and vision plans; life, long-term disability, flexible spending and health savings accounts, accrued paid time off, 8 paid Holidays and 401(k) retirement benefits.
Physical Demands : While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”